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U. S. Coast Guard Pay & Personnel Center

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

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https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Results:
Tag: Pay

Dec. 13, 2019

DOD Releases 2020 Rates for Basic Allowance for Housing, Basic Allowance for Subsistence, and Basic Pay

The Department of Defense has released the 2020 Rates for Basic Allowance for Housing, Basic Allowance for Subsistence, and Basic Pay. These rates will take effect on Jan. 1, 2020. Basic Allowance for Housing rates will increase an average of 2.8%, Basic Allowance for Subsistence rates will increase 0.9%, and Basic Pay will increase 3.1% over the entire force.

Dec. 12, 2019

2020 Coast Guard Meal Rates

This message establishes Food Service Meal Rates for CY20.

Dec. 9, 2019

Defense Health Agency (DHA) Monitoring Payment Processing Error in TRICARE East Region

The Defense Health Agency (DHA) and Humana Military are working closely together to quickly assist approximately 75,000 TRICARE beneficiaries affected by a payment processing error that occurred on Thursday Dec. 5. For those affected, health care coverage remains uninterrupted.

Dec. 5, 2019

Coast Guard Pay Manual Update

A new version of the Pay Manual is available.

Nov. 25, 2019

2020 Military Payroll Processing Schedule

E-Mail ALSPO (All Coast Guard Servicing Personnel Offices) Message C/19 provides the Direct-Access payroll processing schedule for calendar year 2020.

Nov. 25, 2019

2020 Adjustments to Retired/Retainer Pay, Survivor Annuities and Premiums

The following Cost-of-Living Adjustments (COLAs) are effective December 1, 2019, based on the increase in the Consumer Price Index for Urban Wage Earners and Clerical Workers (CPI-W) through the third quarter calendar year 2019. The term "retired pay" includes retainer pay and the term "members" includes former members.

Nov. 14, 2019

Important Notice to Members Who Are Maryland Residents

Did you know that federal and Maryland earned income tax credits are available to certain low-income individuals and families? These credits can reduce the amount of income tax you owe or increase your income tax refund; and, you may qualify to receive some of these credits even if you did not earn enough income to be required to file a tax return.

Oct. 15, 2019

Personnel and Pay Procedures Manual, PPCINST M1000.2 (series), Update

Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Chapter 4, Movement of Personnel in Training Tactics & Procedures (TTP) format is now available. This chapter provides checklists, guides and information required for the movement of personnel.

Oct. 4, 2019

Special Duty Pay and Assignment Pay - Policy Clarification

This message clarifies concurrent receipt of SDP and AP or multiple SDP.

Oct. 2, 2019

Known Issue: DA Cost of Living Allowance for the Continental United States (CONUS COLA)

An issue has been detected with Direct Access (DA) CONUS COLA transactions.

Oct. 1, 2019

FY 2020 Enlisted Supplementary Clothing Allowances (SUPP CMA)

Here are the Enlisted Supplementary Clothing Allowances (SUPP CMA) for FY 2020.

Oct. 1, 2019

FY 2020 Enlisted Clothing Maintenance Allowances

Here are the Fiscal Year 2020 Enlisted Clothing Maintenance Allowances.

Oct. 1, 2019

Personnel and Pay Procedures Manual, PPCINST M1000.2 (series), Update

Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Chapter 11 (TTP Format), Governance - Audits and Reports, posted.

Sept. 26, 2019

Fiscal Year 2020 Civilian Clothing Allowance Authorizations

Here are the Fiscal Year 2020 Civilian Clothing Allowance Authorizations.

Sept. 26, 2019

Fiscal Year 2020 Selected Reserve Bonuses and Special Pay

This message announces a bonu offers for eligible enlisted members who enlist and affiliate with the Coast Guard SELRES in a designated rating and unit. It also announces Designated Unit Pay (DUP),