Advance Preparations For Upcoming Limited Availability to Direct Access
ALCOAST 484/25: Starting at 0600 EST Friday December 19th, 2025, will be limited to users performing regulatory changes and Direct Access will be reactivated at 0600 EST, Monday January 5th, 2026. https://content.govdelivery.com/accounts/USDHSCG/bulletins/3fe3f02
USPHS and NOAA Retirees/Annuitants/Former Spouses
Because your allotments are tied to your pay (which is not paid during the government shutdown), no allotments will be paid during the government shutdown. You should contact payees of your allotments, advising them of the situation and request guidance on making payments directly. Contact information for major payees of allotments are provided below.
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NEW TRICARE WEST REGION
- TriWest Healthcare Alliance (TriWest) has replaced Health Net Federal Services, LLC (HNFS) as the West Region Contractor.
- TriWest is accessible at tricare.mil/west Phone# 888-874-9378
- HNFS will continue to provide service throughout the transition period and is accessible at https://www.hnfs.com/ Phone# 844-524-3578
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NEW TRICARE EAST REGION
- Humana Military will remain the contractor for the East Region and is accessible at tricare-east.com Phone# 800-444-5445
What's my TRICARE region in 2025? To see which TRICARE region you reside, just enter your 5 digit ZIP Code in the block accessible at: https://tricare.mil/About/Regions
FEDVIP (Vision and Dental) – Phone# 877-888-3337
Federal Long-Term Health Insurance – Phone# 800-582-3337
Veterans Group Life Insurance (OSGLI/VGLI) – Phone# 800-419-1473
IMPORTANT NOTE - The government shutdown and your lapse in pay has NO effect on your DEERS/ID Card Eligibility, which you can confirm by calling the Defense Manpower Data Center (DMDC) Support Office. Phone# 800-538-9552
NOAA/ PHS retired Payslips
Payslips are automatically generated as part of the overall payroll process and no NOAA or PHS retiree payments were made due to no funding.
RETIRED PAY
PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.