For information concerning your DEERS automated file please contact your local ID card issuing office or call:
Toll Free: 1 800 538 9552
In CA: 1 800 334 4162
In AK or HI: 1 800 527 5602
To update your address only in DEERS, please Visit https://www.dmdc.osd.mil/appj/address/index.jsp
This web site gives the three closest Military ID issuing facilities to a person's zip code, city, or state: http://www.dmdc.osd.mil/rsl/
RAPIDS Appointment Scheduler
You can schedule ID card appointments online at participating offices. Visit https://rapids-appointments.dmdc.osd.mil/ to make an appointment.
Changes to Retiree ID Renewal Rules
Homeland Security Directive 12 now requires retirees and family members seeking to renew or replace a military identification card to provide two types of ID, one of which must include a photo. A list of acceptable documents can be found in PDF format on page No. 4 of Form I-9 (see the link below to access this form):
Before visiting a military ID card issuing facility, you may want to call first to determine what specific documents may be required, and to verify the process to renew or replace an ID card. For contact information and the location of the nearest ID card issuing facility, visit the RAPIDS Site Locator website. On this website, you can search by city, state or ZIP code:
Former Spouse Determination for ID Cards
This guide provides the procedures for determining eligibility for a former spouse to receive an ID card with entitlements. Former Spouse Determination can ONLY be issued by a branch of Service Project Officer, NOT SSM or VO users.
WARNING: Former spouses only have a 90 day window from the date of divorce to enroll in TRICARE benefits. Once that window has passed, they'll have to wait until the next open season (which could be up to a year).
Removal of SSNs from DoD ID Cards
In response to an increasing awareness of the growing need to protect the safety of Service members and their families identity information, DoD will eliminate the Social Security Numbers (SSN) from DoD ID cards. As detailed below, these changes will go into effect in three phases, each of which will be implemented, as ID cards are issued and/or renewed. Your ID should not be rejected without a visible SSN; however, you may be asked to verbally state your own or your sponsor's SSN.
SSN Removal--3 Phases of Implementation:
- Already in Progress.
- Dependent SSNs will be removed Sponsor SSNs will remain visible.
- Cards Affected - DD Forms 1173 and 1173-1
- To begin by June 2011.
- All printed SSNs will be removed.
- Cards Affected - All DoD ID cards.
- To begin during calendar year 2012.
- SSNs embedded in barcodes will be removed.
- Cards Affected - All DoD ID cards.
SSN Reduction -- Frequently Asked Questions
SSN Reduction -- Brochure
Note: ID Cards will not be reissued or replaced until your current card expires. Existing cards remain valid until expiration. ID Cards with an INDEF expiration date displaying an SSN may be replaced by contacting a RAPIDS Site for an appointment to have a new ID issued.
Don't Forget to Update DEERS
The lives of service members and their families are full of transitions. Whether it's permanent change of station moves, retiring, going from Reserve status to active duty or something else, the one constant is change. The good news is that your TRICARE coverage can stick with you through these life changes, but you do have to make sure that your records in the Defense Enrollment Eligibility Reporting System (DEERS) are up to date with your latest life events.
This means you should keep all your personal information - address, duty status, phone numbers, and email addresses - up to date. It's important to review DEERS as soon as possible whenever you move or experience one of the following life events:
- Separation or retirement
- Becoming Medicare eligible
Changing your contact information in DEERS is easy and can be done online at milConnect (www.dmdc.osd.mil/milconnect), by fax or mail, or in person at the nearest uniformed services identification (ID) card office. One thing you can't update yourself in DEERS is your duty status - only your Service can make those updates. Whenever you have a change in your duty status, check DEERS to make sure it's accurate. You can find your nearest ID card offices online with the RAPIDS Site Locator at www.dmdc.osd.mil/rsl/.
Other life events that can affect your TRICARE eligibility and require you to update DEERS include:
- Marriage or divorce
- Birth or adoption of a child
- Change in a student's full-time enrollment status
Many DEERS updates require supporting documentation, including: marriage, birth, or death certificates, Medicare cards and Social Security Administration notification letters and orders or DD Forms214/discharge orders. A list of required documentation for various types of updates is available at www.dmdc.osd.mil/rsl/. Make sure to review the list and bring the appropriate documents with you, or you may not be able to make the updates you need.
For more information on how to update DEERS information, go to www.tricare.mil/DEERS.
Providing Your SSN in DEERS
Please note that even though your SSN is being replaced on your ID card, it is still important to provide your SSN and the SSNs of your TRICARE-covered dependents in the Defense Enrollment Eligibility Reporting System (DEERS). In order to notify the Internal Revenue Service (IRS) of your TRICARE coverage, so that the IRS is aware that you have met the minimum essential coverage requirement under the Affordable Care Act, your SSN, and your family members' SSNs must be listed in DEERS.