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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

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Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

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Direct Access https://hcm.direct-access.uscg.mil
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Pay & Personnel News Updates from our Branches

June 22, 2019

Direct Access Orders Integration Process

The Orders Integration Process explained.

June 21, 2019

Process for Adding a Separation/Retirement TONO/LOA to DA Orders

Direct Access no longer automatically adds a Travel Order Number(TONO)/Line of Accounting(LOA) to Separation and Retirement Orders. TONOs/LOAs are now added by DCMS-831 (PCS TONO Funds Manager) if the member elects to relocate upon separation/retirement to their Home of Record/Home of Selection. This change will ensure that the Coast Guard only allocates funds to members who are actually moving/incurring costs.

June 20, 2019

Savings Deposit Plan (SDP)

The Savings Deposit Plan is an important benefit for members deployed on special missions.

June 20, 2019

Incomplete Waiver/Remission Applications Cause Delays and Frustration for Customers

All waiver and remission application packages must be accurately filled out and signed

June 20, 2019

Reserve Classification and Category on RELAD Transactions

SPO auditors reminded to review all data entry before approving transactions.

June 20, 2019

Amending Separation Orders to a later date

The process for amending a separation order is determined by the status of the order.

June 19, 2019

Separation Processing Reminder - Terminal Leave

All leave must be accounted for upon separation.

June 18, 2019

Resolve Common Direct Access Menu and Page Errors by the Clearing Browser Cache

Clearing the Internet Explore cache may resolve these common Direct Access issues.

June 18, 2019

Separations - Issues with Delay En route and Approvals

All separations can and should be approved as soon as all the information is completed on the separation orders (prior to or on the day of departing on terminal leave).

June 17, 2019

Thinking About Canceling Your SGLI Prior to Separation to Save a Few Dollars? Don't do it!

Canceling SGLI Prior to Separation is not a good idea.

June 14, 2019

TRICARE Extended Care Health Option Helps Families with Special Needs

Do you have a family member with special needs? Do they need health care services beyond those covered by their current TRICARE health plan? The TRICARE Extended Care Health Option (ECHO) may be right for them. ECHO provides supplemental health care coverage for active duty family members with a qualifying mental or physical disability.

June 14, 2019

TRIWEST - In Case You Missed It eNewsletter 2019

Adding a New Family Member Opens a Qualifying Life Event; Military Kids Connect Program; Coverage Now Available for Banked Donor Milk; Updating Other Health Insurance; Retiring From Active Duty Status Retro Enrollment; ​TRICARE Young Adult for Young Adults; Getting Care While Traveling; Re-Branded Tobacco Education Campaign; Register for Health Teleclasses; Need Help Losing Weight?

June 12, 2019

Moving Away to College May Change Your Child's TRICARE Options

Is your student heading away to college this fall? TRICARE coverage of eligible dependents extends to college students. A change of address, such as moving to a new country, city, region, or ZIP+4 code is a TRICARE Qualifying Life Event (QLE). If this QLE applies to your student, you have 90 days from the date of the address change to change his or her TRICARE Prime or TRICARE Select health plan.

June 12, 2019

Stand-Up of the Assistant Commandant for Reserve (CG-R)

This ALCOAST announces that effective 11 June 2019 the Assistant Commandant for Reserve (CG-R) achieved initial operating capability. As a result, the legacy Office of Reserve Affairs (CG-131) is disestablished.

May 29, 2019

Your Child Transitioning to Adulthood with TRICARE Young Adult

Did your child graduate from college, but hasn't yet launched a career? Not to worry, TRICARE may still be available to provide health care coverage. A change in family composition, like when your child becomes an adult, is a TRICARE Qualifying Life Event. After your child turns age 21, they're no longer eligible for regular TRICARE.