Advance Preparations For Upcoming Limited Availability to Direct Access
ALCOAST 484/25: Starting at 0600 EST Friday December 19th, 2025, will be limited to users performing regulatory changes and Direct Access will be reactivated at 0600 EST, Monday January 5th, 2026. https://content.govdelivery.com/accounts/USDHSCG/bulletins/3fe3f02
Direct Access Multi-Factor Authentication
Effective Jan 5th, 2026 All non-cac holders will be required to enroll in MFA to access Direct Access. For assistance, please contact the C5I Service Center Product Support Desk at 800-821-7081 or send emails to: SMB-USCG-KerWV-ProductSupportSD@uscg.mil
RETIRED PAY
PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.