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U. S. Coast Guard Pay & Personnel Center
Direct-Access Planned Maintenance Outage
Direct Access will not be available from Saturday, March 25, 2023, from 0600 (EST) until Tuesday, March 28, 2023, at 0600 (EST). This outage is necessary for an upgrade and modernization to Direct Access. For more information see ALCOAST 057/23.
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
For E-Gov Travel Sys (ETS) Call the
hotline: 1-866-800-USCG (8724)
Customer Care - PPC-DG-CustomerCare@uscg.mil
Web Content Manager - PPC-SMB-PPC-PD@uscg.mil
Report broken links
or other website
Oct. 1, 2018
Housing Flexibility for Certain Members With Dependents Undergoing a Permanent Change OF Station (PCS) Within the United States
Purpose. This ACN implements policy concerning Basic Allowance for Housing (BAH) and
housing assignment flexibility for certain members with dependents undergoing a permanent
change of station (PCS) within the United States (including Alaska and Hawaii).
Sept. 28, 2018
E-Mail ALSPO G/18; SGLI Online Enrollment System (SOES)
E-Mail ALSPO message G/18 provides Servicing Personnel Offices with information and procedures for implementation of the Servicemembers' Group Life Insurance (SGLI) Online Enrollment System (SOES).
Implementation of Servicemembers' Group Life Insurance (SGLI) Online Enrollment System (SOES)
This ALCOAST announces the Coast Guard’s upcoming implementation of the Servicemembers’ Group Life Insurance (SGLI) Online Enrollment System (SOES) as directed by the Department of Veterans Affairs. SOES is a web-based system allowing Coast Guard active duty and reserve members to quickly and easily validate or change SGLI or Family SGLI (FSGLI) coverage amounts and beneficiaries.
Sept. 24, 2018
Use TRICARE Online Tools to Help You Choose a Health Plan
If you're eligible for TRICARE, you can choose from a variety of plans. This gives you options for where and how you seek medical care. But how do you decide which plan or plans are best for you and your family members? The TRICARE website can help you learn what health plans you may be eligible for and compare plan features and costs.
Sept. 11, 2018
TRICARE and You: Navigating the Secure Patient Portal
The Tricare Online (TOL) Patient Portal is the secure patient portal that provides registered users access to online health care information and services at military hospitals and clinics.
Sept. 10, 2018
Tip! Bulk Evacuation Orders and Claims
With the recent evacuations on the east coast due to Hurricane Florence, CWO2 Jennifer Brown, CG Sector Delaware Bay, provided updated instructions and examples on how to produce bulk evacuation orders to include dependents. The "zip" file below contains the necessary files and instructions for using MS Word's "Mail Merge" function to take information from a spreadsheet and automatically populate the required fields on travel orders.
Sept. 4, 2018
PPC Trouble - Ticket Email Receipts Discontinued
You will no longer receive an e-mail receipt when submitting a trouble ticket form to the Coast Guard Pay & Personnel Center.
Aug. 29, 2018
Shipment of a Privately Owned Vehicle Within the Continental United States
Only ship vehicles when authorized.
Retiring from Active Duty? Take Action, Make an Enrollment Choice
When you retire from active duty, your TRICARE plan options will change. Retiring from active duty is a Qualifying Life Event (QLE). A QLE allows you to enroll in a new TRICARE plan or change your coverage options within 90 days of the live event. As a retiree, you'll need to take action to enroll in a TRICARE plan if you want to continue to receive coverage for civilian care.
Aug. 24, 2018
TRICARE Access during an Evacuation or Natural Disaster
With wildfire and hurricane season underway, have a disaster preparedness plan for you and your family. Access to your TRICARE benefit, prescriptions, and medical resources may change during a disaster. Be informed and learn the best way to keep you and your family safe.
Aug. 20, 2018
How Does the TRICARE Catastrophic Cap Work?
A catastrophic cap is the most you pay out of pocket for covered services each year. This protects you because it limits the amount of out-of-pocket expenses a family pays for TRICARE covered medical services.
Aug. 14, 2018
How to Choose or Change Your TRICARE Provider
Whether you're looking to change your primary care manager (PCM) or find a specialty care provider, you have options with TRICARE. With directories at your fingertips, you can take command of your health and your TRICARE benefit. When you enroll in TRICARE Prime, you either choose or get assigned a PCM who will manage all of your routine, non-emergency, and urgent health care.
Aug. 9, 2018
Using Your TRICARE Benefit with Other Health Insurance
Do you have employer-sponsored health insurance? Any health insurance you have in addition to TRICARE is known by TRICARE as "other health insurance," or OHI. TRICARE supplements are not OHI. If you have OHI, it becomes your primary insurance and pays any claims before TRICARE does. Learn more about how TRICARE works with OHI to make the most of your benefit.
July 27, 2018
Post 9/11 GI Bill: Changes to the Transfer of Education Benefits (TEB)
The Department of Defense (DoD) recently issued a policy change that impacts all Uniformed Service members considering the Transfer of Education Benefits (TEB). As background, the Post 9/11 GI Bill was created to be a transition/adjustment benefit offered to Service members during a time of conflict. The TEB feature of the Post-9/11 GI Bill to dependents was enacted to serve as a recruiting and retention incentive.
July 26, 2018
Changes to Post-9/11 GI Bill Transfer of Education Benefits (TEB)
Effective 12 July 2019, members with more than 16 years of military service will no longer be allowed to Transfer Education Benefits to eligible dependents
July 25, 2018
Stay Covered After Age 21 with TRICARE Young Adult
Have you recently graduated from college, but you haven't found your dream job yet? Or did you just turn 21, and you're not enrolled in college? If you're worried about your health care coverage as a military dependent, TRICARE Young Adult (TYA) may give you the coverage you need. TYA eligibility begins when regular TRICARE coverage ends at age 21, or up to age 23 if enrolled in college.
July 17, 2018
Where do I Send Claims for Damage/Lost/Stolen Household Goods?
The Household Goods Military Damage Claims Office is assigned to the Legal Services Command located at 300 East Main Street, Suite 400, Norfolk, VA 23510.
April 6, 2018
Issuance of DD-214s and Discharge Certificates
A quick rundown of when these forms are needed.
March 29, 2018
Active Duty? Enroll to Continue TRICARE Coverage After Retirement
Retiring from active duty, whether a medical retirement or a regular retirement, is a significant life event. You should know before you retire which TRICARE programs best suit your and your family’s needs.
Feb. 15, 2018
Military Member Appeal of Travel Claim Determinations
Claimants have the responsibility to prove by clear and convincing evidence that the Coast Guard is liable to the claimant for the amount claimed.
Civilian Employee Appeal of Travel claim Determinations
Civilian employee travel and relocation expenses claims must first be filed with PPC (TVL).
Feb. 14, 2018
TRICARE and You: Navigating TRICARE for reservists
As a Coast Guard Reserve member or family member, you have access to TRICARE, the Department of Defense’s premier health care program.
Feb. 2, 2018
New Features of the TRICARE Website
The TRICARE website is your first stop when you have questions about your benefit. At the start of the New Year, we introduced some redesigned features on the TRICARE website that make it easier for you to take command of your health. Beyond the new look and feel of the website, new features and tools will now help you find what you're looking for quicker.
Jan. 31, 2018
Special Income Tax Withholding Requirements for Commonwealth of Northern Mariana Islands and Puerto Rico
Residents of The Commonwealth of Northern Mariana Islands or Puerto Rico do not have Federal Income Tax Withheld.
Jan. 10, 2018
Resources to Help You Understand Your TRICARE Benefit
Do you have questions about your TRICARE medical and dental benefit? The TRICARE publications webpage can help you find the answers.