USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access is currently operational. Given the recent upgrades, the C5I Service Center is actively monitoring for residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. PPC advises users who are experiencing login issues to delay submitting a help ticket or contacting product support at this time. To help the C5I Service Center address any issues that may develop, we recommend waiting 24 hours before contacting the C5I Service Center Product Support Service Desk.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Coast Guard users with CGOne Network Accounts must NOW log in via Common Access Card (CAC).
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The C5I Service Center is sending emails with pre-generated passwords and guidance to Non-CAC users with email addresses on file within DA. Non-CAC holders who do not receive this email by 24 March 2025 are advised to contact the Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

All other personnel requests (not related to DA technical issues) will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724. 

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: EPAA

Feb. 21, 2025

ALCGENL 013/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 03-25

All Coast Guard Enlisted (ALCGENL 013/25) announces enlisted advancements effective 01 March 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Jan. 22, 2025

ALCGENL 008/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 02-25

All Coast Guard Enlisted (ALCGENL 008/25) announces enlisted advancements effective 01 February 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Dec. 17, 2024

ALCGENL 414/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 01-25

All Coast Guard Enlisted (ALCGENL 414/24) announces enlisted advancements effective 01 January 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Nov. 25, 2024

ALCGENL 412/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 12-24

All Coast Guard Enlisted (ALCGENL 412/24) announces enlisted advancements effective 01 November 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Oct. 25, 2024

ALCGENL 382/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 11-24

All Coast Guard Enlisted (ALCGENL 382/24) announces enlisted advancements effective 01 November 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Sept. 23, 2024

ALCGENL 364/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 10-24

All Coast Guard Enlisted (ALCGENL 364/24) announces enlisted advancements effective 01 October 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Aug. 22, 2024

ALCGENL 334/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 09-24

All Coast Guard Enlisted (ALCGENL 334/24) announces enlisted advancements effective 01 September 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

July 22, 2024

ALCGENL 303/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 08‐24

All Coast Guard Enlisted (ALCGENL 303/24) announces enlisted advancements effective 01 August 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

June 14, 2024

ALCGENL 255/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 07‐24

All Coast Guard Enlisted (ALCGENL 255/24) announces enlisted advancements effective 01 July 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

May 22, 2024

ALCGENL 221/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 06‐24

All Coast Guard Enlisted (ALCGENL) 221/24 announces enlisted advancements effective 01 May 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

April 30, 2024

ALCOAST 200/24 - CEREMONIAL ADVANCEMENT

OVERVIEW. This ALCOAST announces the continuation of the Ceremonial Advancement policy announced in REF (B). This policy allows Coast Guard enlisted members the best opportunity to plan, prepare, and execute meaningful advancement ceremonies to recognize career milestones, while also considering unit operations and Service needs. This policy allows

April 23, 2024

ALCGENL 182/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 05‐24

All Coast Guard Enlisted (ALCGENL) 182/24 announces enlisted advancements effective 01 May 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.