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Pay & Personnel Center
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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Results:
Tag: MAS

Sept. 26, 2019

Fiscal Year 2020 Civilian Clothing Allowance Authorizations

Here are the Fiscal Year 2020 Civilian Clothing Allowance Authorizations.

Sept. 26, 2019

Fiscal Year 2020 Selected Reserve Bonuses and Special Pay

This message announces a bonu offers for eligible enlisted members who enlist and affiliate with the Coast Guard SELRES in a designated rating and unit. It also announces Designated Unit Pay (DUP),

Sept. 23, 2019

TRICARE Dental and Medical: Separate Programs, Separate Enrollments

Not sure if you have dental coverage? Did you enroll in a dental plan? Your TRICARE dental and medical benefits are separate benefits. To gain coverage, you need to enroll in a dental plan and health care plan separately.

Sept. 20, 2019

In Case You Missed It | TRICARE West Region e-Updates September 2019

2020 TRICARE Open Season; What to do After Receiving Emergency Care; Rate Update for Premium-Based Plans; Don't Forget to Update the Defense Enrollment Eligibility Reporting System (DEERS); DoD Self-Service Logon for Secure Portal Access; Back-to-School Preventive Health Care; Electronic Health Records Update; Be Prepared for a Natural Disaster; Vitamin D Deficiency; How Healthy Are You?

Sept. 17, 2019

Known Issue: DA Hostile Fire Pay / Imminent Danger Pay and Hardship Duty Pay for Location in a Designated Area Monthly Payout Limit

​Direct Access does not allow a payment for Hostile Fire Pay / Imminent Danger Pay​ (HFP/IDP) and Hardship Duty Pay for Location in a Designated Area (HDP-L (DA)) to exceed $325 in a month. Direct Access will deduct any dollar amount over $325.

Sept. 16, 2019

Fiscal Year 2020 Reserve Active and Inactive Duty Scheduling

The Assistant Commandant of Reserve (CG-R) released a series of ALCOAST messages detailing the scheduling requirements, waiver process, and allocations for Fiscal Year 2020 reserve inactive duty training, readiness management period, additional training period, and active duty for training.

Sept. 12, 2019

Get to Know Your TRICARE Young Adult Plan

Did you know that if you're a TRICARE beneficiary turning age 21, you may no longer be eligible for regular TRICARE coverage? But don't worry—even if you've aged out, you may still be eligible for TRICARE Young Adult (TYA). TYA is a premium-based health care plan. There are two options for TYA—TRICARE Young Adult Prime and TRICARE Young Adult Select. Your sponsor's status and your geographic location determine whether you can purchase either TYA Prime or TYA Select.

Aug. 28, 2019

Keep DEERS Up to Date to Use TRICARE

Being able to use TRICARE depends on you keeping your information up to date in the Defense Enrollment Eligibility Reporting System (DEERS). DEERS is a database of active duty and retired service members, their family members, and others who are eligible for TRICARE. TRICARE eligibility shows up in DEERS based on the sponsor's status. It's essential to keep your DEERS record up to date to get timely and effective TRICARE benefits.

Aug. 23, 2019

Use of CG-2025 (BAH/Housing Worksheet) and CG-2025B (Member-Married-to-Member BAH Worksheet) When Mobilizing Reservists

It has been determined that a signed CG-2025 or CG-2025B for members married to members completed within the past 365 days is sufficient documentation to substantiate BAH transactions at the with/without dependents rate for the member's primary residence entered on the form.

Aug. 22, 2019

Be Disaster Prepared With TRICARE

Weather events and natural disasters are, by nature, unpredictable. But you can predict what you should do before, during, and after an emergency. Being prepared for events like wildfires, floods, and hurricanes can help keep you and your family safe. A disaster may change access to your TRICARE benefit, prescriptions, and medical resources.

Aug. 14, 2019

SPO Consolidation Update - Patrol Forces Southwest Asia (PATFORSWA) SPO to be Disestablished

The SPO located at PATFORSWA (007006) will be disestablished effective 29 August 2019. All records previously serviced by the SPO at PATFORSWA will be moved to BASE Elizabeth City (PS) (046017)

Aug. 7, 2019

Known Issue: Marital Status and Rehires

​We've added a known issue to the Marital Status topic in DA Knowledge Base.

Aug. 2, 2019

Aviation Incentive Pay (AvIP) Change Request Procedure

Requests for adjustments to Aviation Service Date, Officer Service Date, DIFOPS, DIFDEN, DIFPRO, and/or OPFLY TIME require the following steps before PPC (MAS) can make any adjustments.

June 30, 2019

Reminder: BAH for Single Recruit, OCS, or Academy Graduates In-Transit

A Transit housing allowance (BAH-Transit) is a temporary housing allowance paid while a member is in a travel or leave status between permanent duty stations, provided the member is not assigned Government quarters, including dependents who may be assigned to Government owned or leased family-type quarters. The Transit rate continues during proceed time and authorized delays en route, including TDY en route.

June 27, 2019

Career Sea Pay (CSP) Entitlement While TDY to a Cutter in Shipyard

Career Sea Pay (CSP) is authorized for members that are permanently or temporarily assigned for duty to a vessel pursuant to competent orders and that the unit's mission is underway. If duty performed was on or about the vessel while it was not underway and the TDY member was not accruing CSP prior to the cutters entry into the shipyard means that there is no entitlement to CSP during that period.