USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

Tag: PCS

April 9, 2025

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

Duplicate Relocations Found in mLINQS from Unauthorized Manual EntriesThere have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below

April 2, 2025

ALCGPSC 055/25 SUBJ: GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM UPDATES AND CENTRALLY BILLED ACCOUNT (CBA) RESTRICTIONS

ALCGPSC 055/25 - Please see full message for details.Due to the current state of the CBA, temporary restrictions must be put in place until the account balance can be brought down to a more manageable level. During these CBA restrictions the use of the Government Travel Charge Card (GTCC) Individually Billed Accounts (IBA) will be expanded to

Feb. 3, 2025

ALCOAST 045/25SSIC 4600 SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETE

R 031830Z FEB 25 MID120001720075UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 045/25SSIC 4600SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETEA.COMCOGARD PSC WASHINGTON DC 261756Z JUL 23/ALCGPSC 089/231.Effective 21 January 2025, MOVELINQS (mLINQS) shall be used to process all PCS travel. The final implementation is complete and

Jan. 23, 2025

NEW MLINQS WEBINAR IS HERE!

NEW MLINQS WEBINAR is HERE!Now that all the pieces to the mLINQS PCS puzzle have come together and we are in full “go live” mode, a new AO/Admin mLINQS Webinar is on the horizon! Register and save the date!!! February 12th at 1300 CST. This webinar will cover full end to end claim processing, recent updates and also providing live Q&A during the

Jan. 22, 2025

Travel News - Legacy Calculator Drop Down in mLINQS

Legacy Calculator Drop Down in mLINQSIf an AO/Admin has started a claim using the Legacy process and needs to make adjustments to the claim for calculation purposes, please submit a PPC Help Ticket requesting temporary access to the Legacy Process Calculator, as this drop down in the mLINQS PCS application has been shut off to the fleet. Please use

Jan. 7, 2025

ATTENTION: NEWS AND UPDATES FROM PPC TRAVEL

PPC Travel brings you the latest news/updates!!!ATTENTION: mLINQS is Officially LIVE!Please visit (mLINQS PCS travel application) before processing any PCS travel claims using the mLINQS LIVE system. This website will provide essential information to help avoid overpayments, duplicate claim processing, and also provide other news and updates about

Dec. 12, 2024

DoD to Reimburse Transportation Costs of Child Care Providers

PCS Child Care Pilot Program - NEW!!!DoD to Reimburse Transportation Costs of Child Care Providers > Defense Travel Management Office > ArticleOn October 1, 2024, the Defense Department will launch a new pilot program aimed at reducing out-of-pocket expenses for Service members and their families on permanent change of station (PCS) orders. Service

Sept. 16, 2024

ALCGPSC 123/24 - E-GOV TRAVEL SYSTEM (ETS) FY24-25 CROSSOVER GUIDANCE

ALCGPSC 123/24This ALCGPSC provides guidance for ETS use in preparation for FY25 and required actions for users and approvers.

Sept. 13, 2024

PCS Assist Team Has Ceased Seasonal Operations

It's been a pleasure supporting you this past peak PCS transfer season. The PCS Assist Team has ceased seasonal operations:PCS Assist Team closes for the year on September 15 > United States Coast Guard > My Coast Guard News (uscg.mil)We respectfully refer you to your managing Admin/P&A/Transportation Office for

July 24, 2024

PCS System mLINQS Update

In anticipation of the full “go-live” version of mLINQS, the current PCS workaround process for authorizations in mLINQS serves two purposes 1. To fulfill the process/procedure of an “official calculation source” for PCS travel. 2. To provide “source documentation” for PCS travel, fulfilling the needs of the mandated authorization and audit

June 3, 2024

Unliquidated Travel Advances

In accordance with the DEC 2023 CG8-C memorandum (Interim Financial Policy – Unliquidated travel advances) each unit should run the “Unliquidated advance report” on a weekly basis and follow up with members who appear on the report.For Unit- Unliquidated Advance Report Job Aid

July 11, 2023

mLINQS TEAMS based webinar

mLINQS training and access procedures.

June 27, 2023

Updated - How to Submit PCS Advance Request and File PCS Travel Claims

FY23 PCS Travel claim procedures.

Aug. 10, 2022

E-Gov Travel System (ETS) Frequently Asked Updates

An updated (August 10, 2022) list of ETS frequently asked questions is available via PPC's ETS web page (https://www.dcms.uscg.mil/ppc/tvl/ets). This list covers post-go-live issues. Here is a direct link to the file (the file is in PDF format): https://wwsw.dcms.uscg.mil/Portals/10/CG-1/PPC/GUIDES/TRAVEL/ETS/ETSPostGoLiveFAQs.pdf

Jan. 14, 2022

Your PCS move just got easier—Coast Guard Mutual Assistance rolls out two new programs in support

Your Coast Guard family’s permanent change of duty station (PCS) move is now supported by two new programs offered by Coast Guard Mutual Assistance (CGMA). As of Jan. 1, 2022, both programs operate year-round and provide compensation toward specific family relocation fees. The first is a grant, called the Education Advocate Grant, and the second is a no-interest loan, called the Spouse Professional Requirements Loan Program.

Aug. 30, 2021

Joint Travel Regulations Update to Temporary Lodging Expense (TLE) - Flag Voice 556

As part of this change, TLE can be extended for up to 60 days due to the severe housing shortage brought on by the COVID-19 pandemic. This JTR change, however, is not retroactive for expenses incurred prior to 25 August 2021. This change is not a blanket approval to increase all TLE to 60 days; it is intended to target those CONUS areas where the housing market is significantly stressed by the pandemic.

Dec. 15, 2020

Hardship Duty Pay-Restriction of Movement and other COVID-19 Pay and Allowances

ALCOAST 278/20 formally authorizes, as of 03 April 2020, HARDSHIP DUTY PAY-RESTRICTION OF MOVEMENT (HDP-ROM) and other temporary policy changes for several travel allowance, Food Service policy, and certain Special & Incentive (S&I) pays as part of the overall military effort to support our members and their families during the COVID-19 pandemic. The Pay and Personnel Center is now processing these claims in accordance with the following guidelines and procedures.

Nov. 3, 2020

COVID-19: Travel and Leave Policy - Update 3

This ALCOAST cancels REF (A) and provides all Coast Guard (CG) members with travel and leave policy as it relates to the 2019 Novel Coronavirus (COVID-19). The intent of this ALCOAST is to update procedures for leave and foreign travel. This is in response to the changing force health protection posture in relation to COVID-19.

March 23, 2020

Coast Guard Travel and Leave Policy Updated

ALCOAST 098/20 provides Coast Guard members with updated travel and leave policy guidance as it relates to the 2019 Novel Coronavirus (COVID-19). The intent of this ALCOAST is to assist unit commanders to preserve force readiness and accomplish CG missions. Please see paragraph 4, Domestic Travel, for important guidance regarding local leave.

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