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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

Direct Access Direct-Access
Log on to TPAXWeb-TPAX
https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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customer care Blended Retirement System Information
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P&D On Demand Training

PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Results:
Tag: web-tpax

July 17, 2020

Available Now: PCS Quarantine Guide for TPAX

This guide covers most of the common scenarios involving quarantine/isolation periods during PCS transfer.

April 17, 2020

Travel Restrictions Delay Return to Service of AMHS Mainline Vessels

The Alaska Marine Highway System (AMHS) is developing a reduced service operating plan for spring and early summer to provide an appropriate level of service based on passenger demand, crew availability, and state and federal guidelines for responding to the COVID-19 pandemic. Please see the Press Release for details. http://dot.alaska.gov/amhs/doc/service_notices/pr_041620.pdf

Jan. 3, 2020

PCS Mileage (MALT) and TDY Mileage Rates

Effective 1 January 2020, the MALT (monetary allowance in lieu of transportation) rate per authorized POC (privately owned conveyance) is $0.17 (seventeen cents) per mile. This rate is effective for all PCS travel that commences on or after 1 January 2020 (i.e., the initial travel is started).

Aug. 29, 2019

Fiscal Year (2020) Standard Continental U.S. Per Diem Rate Announced

The FY20 Standard CONUS per diem rate is $151 applicable for all official travel performed on or after 1 October 2019 to 30 September 2020.

Sept. 25, 2018

Travel Authorizations That Crossover Fiscal Years

Just a reminder for TPAX Approving Officials, for settlements when travel crosses over fiscal years (e.g. travel begins in FY18 and ends in FY19), the settlement request shall cite both an FY18 and FY19 Line of Accounting. The travel order number should remain the same.

Aug. 20, 2018

Termination of Flat-Rate Per Diem During Long Term TDY - Flag Voice #489

On Monday, 13 August 2018, the President signed the John S. McCain National Defense Authorization Act (NDAA) for Fiscal Year (FY) 2019. In the NDAA there is a section, entitled: “Prohibition on Per Diem Allowance Reductions Based on the Duration of Temporary Duty Assignment or Civilian Travel,” which includes a repeal of the authority to prescribe a reduced flat rate per diem for long-term temporary duty (TDY) travel. The policy effecting per diem became effective immediately. This means that flat rate per diem (for travel over 30 days) applies through midnight of the day BEFORE the Act was signed, and normal per diem rules apply as of the date of signature; this applies to members currently performing TDY.

Aug. 14, 2018

Repeal of Flat Rate Per Diem for Long Term Lodging Effective 8/13

The National Defense Authorization Act (NDAA) for Fiscal Year (FY) 2019 includes an immediate repeal of the authority to prescribe a reduced flat rate per diem for long-term temporary duty (TDY) travel.

June 14, 2017

Travel Authorizing-Approving Official Designation Procedures

We've added directions on how to properly submit the Authorizing/Approving Official memo and CG-7421A form.