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U. S. Coast Guard Pay & Personnel Center

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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U.S. Coast Guard 
Pay & Personnel Center
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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Results:
Tag: DA

July 7, 2020

Direct Access Competency Dictionary Update

The dictionary is a spreadsheet which shows all authorized competency codes and descriptions.

July 6, 2020

PPC Customer / SPO Newsletter

The June edition of the PPC Customer / SPO Newsletter is now available.

June 26, 2020

July 2020 AD/RES Payroll Processing Schedule

​July 2020 AD Payroll Processing Schedule is as follows:

June 12, 2020

Supplemental Clothing Allowance for Reduced Initial Seabag Issue

ALCOAST 099/20 announced that reduced initial seabags were being issued at accession points (Cape May/Academy). To account for this, we have created a new "Type" of Supplemental Clothing Allowance. For a member that is issued a reduced seabag, enter a Supplemental Clothing Allowance transaction and select "Reduced Initial Sea Bag" from the "Type". This will mostly impact the accession points, but if someone is missed, the servicing SPO may need to enter the transaction.

June 3, 2020

Direct-Access Password Reset Guidance

During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER has NOT changed from what the user originally established for "What is your mother's maiden name?"

May 29, 2020

Active Duty and Reserve Payroll Processing Schedule

Here is the June 2020 Active/Reserve Payroll Processing Schedule

Feb. 11, 2020

New Process Released for Entering Awards Data for a Group of Awardees

ALSPO message A/20 updates the process for entering honors and awards data for a large group of members who are authorized the same honor or award on the same date.

Nov. 25, 2019

2020 Military Payroll Processing Schedule

E-Mail ALSPO (All Coast Guard Servicing Personnel Offices) Message C/19 provides the Direct-Access payroll processing schedule for calendar year 2020.

Oct. 2, 2019

Known Issue: DA Cost of Living Allowance for the Continental United States (CONUS COLA)

An issue has been detected with Direct Access (DA) CONUS COLA transactions.

Oct. 1, 2019

PPC Customer Newsletter

The September issue of our newsletter is available.

Oct. 1, 2019

Recording the Body Composition Measurements in Direct Access

ALCGPSC 113/19 provides important information for entering body composition data in Direct Access.

Oct. 1, 2019

October 2019 Active/Reserve Payroll Processing Schedule

Here is the October 2019 AD & Reserve Payroll Processing Schedule

Oct. 1, 2019

Personnel and Pay Procedures Manual, PPCINST M1000.2 (series), Update

Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Chapter 11 (TTP Format), Governance - Audits and Reports, posted.

Sept. 17, 2019

Known Issue: DA Hostile Fire Pay / Imminent Danger Pay and Hardship Duty Pay for Location in a Designated Area Monthly Payout Limit

​Direct Access does not allow a payment for Hostile Fire Pay / Imminent Danger Pay​ (HFP/IDP) and Hardship Duty Pay for Location in a Designated Area (HDP-L (DA)) to exceed $325 in a month. Direct Access will deduct any dollar amount over $325.

Aug. 7, 2019

Known Issue: Marital Status and Rehires

​We've added a known issue to the Marital Status topic in DA Knowledge Base.