USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

May 14, 2025

ALCGPSC 065/25 SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL RESULTS

R 141814Z MAY 25 MID120001933639UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 065/25SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL RESULTSA. Enlistments, Evaluations, and Advancements,COMDTINST M1000.2 (series)B. Guidance and Eligibility Criteria for Enlisted Personnel Boardsand Panels, PSCINST 1401.2 (series)1. Commander, CG Personnel

May 14, 2025

ALCGENL 039/25 SUBJ: AY26 EPM-4 ENLISTED CAREER COUNSELING ADVISORY GUIDANCE

ROUTINER 132109Z MAY 25 MID120001931530UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 039/25SUBJ: AY26 EPM-4 ENLISTED CAREER COUNSELING ADVISORY GUIDANCEA. Military Assignments and Authorized Absences Manual, COMDTINST M1000.8AB. EPM-4 Enlisted Career Advisory Branch (sharepoint-mil.us)C. Assignments Branch (EPM-2) (sharepoint-mil.us)D.

May 13, 2025

ALCGPSC 064/25 SUBJ: 2025 OER SUBMISSION AND PROMOTION YEAR (PY) 2026 OFFICER SELECTION BOARDS

131440Z MAY 25 MID120001930392UALCGPSC 064/25SUBJ: 2025 OER SUBMISSION AND PROMOTION YEAR (PY) 2026 OFFICER SELECTION BOARDSA. Officer Evaluation System Procedures Manual, PSCINST M1611.1DB. Officer Accessions, Evaluations, and Promotions Manual, COMDTINST M1000.3AC. ALCGPSC 052/25, 2025 Register of OfficersD. ALCGOFF 018/25, Officer Evaluation

May 13, 2025

ALCOAST 216/25 SUBJ: EARLY REENLISTMENT/EXTENSION AUTHORIZATION FOR BLENDED RETIREMENT SYSTEM CONTINUATION PAY

R 131111Z MAY 25 MID320000877092UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 216/25SSIC 1000SUBJ: EARLY REENLISTMENT/EXTENSION AUTHORIZATION FOR BLENDEDRETIREMENT SYSTEM CONTINUATION PAYA. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2CB. 37 U.S.C. § 3561. This ALCOAST updates REF (A) to allow members to extend orreenlist

May 13, 2025

ALCGRSV 020/25 SUBJ: RESERVE WORKFORCE - MEMBERS WITH MORE THAN 30 YEARS OF SERVICE

R 121439Z MAY 25 MID120001928334UFM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 020/25SUBJ: RESERVE WORKFORCE - MEMBERS WITH MORE THAN 30 YEARS OF SERVICEA. MILITARY SEPARATIONS, COMDTINST 1000.4 (SERIES)1. In accordance with articles 10.A.4.c and 10.B.6 of ref. A, reserve ChiefWarrant Officers (CWOs) and reserve enlisted members shall be

May 6, 2025

ALCGENL 038/25 SUBJ: AY26 ENLISTED PERSONNEL MANAGEMENT (EPM) ROADSHOW SOLICITATION

R 052113Z MAY 25 MID320000861175UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 038/25SUBJ: AY26 ENLISTED PERSONNEL MANAGEMENT (EPM) ROADSHOW SOLICITATION A. ALCGENL 037/25: ENLISTED PERSONNEL MANAGEMENT ASSIGNMENT YEAR 2026 KICK OFF 1. In accordance with Reference (A), EPM-2 is soliciting for units interested in receiving assignment and

May 5, 2025

ALCGENL 037/25 SUBJ: ENLISTED PERSONNEL MANAGEMENT (EPM) ASSIGNMENT YEAR 2026 KICK OFF

R 022015Z MAY 25 MID120001912964UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 037/25SUBJ: ENLISTED PERSONNEL MANAGEMENT (EPM) ASSIGNMENT YEAR 2026 KICK OFFA. Military Assignments and Authorized Absences, COMDTINST M1000.8 (series) B. ACN 050/20, PROMULGATION OF THE SPECIAL NEEDS PROGRAMC. SCREENING FOR OVERSEAS DUTY, PSCINST 1300D.

May 1, 2025

Active-Duty Supplemental Advancement Eligibility Lists for May 2025

The Active-Duty Supplemental Advancement Eligibility Lists for May 2025 (reflects requests processed prior to May 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

May 1, 2025

Reserve Supplemental Advancement Eligibility Lists for May 2025

The Reserve Supplemental Advancement Eligibility Lists for May 2025 (reflects requests processed prior to May 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

May 1, 2025

ALCGOFF 034/25 SUBJ: OFFICER ASSIGNMENT YEAR 2025 (AY25) FINAL REPORT

301606Z APR 25 MID120001906734UALCGOFF 034/25SUBJ: OFFICER ASSIGNMENT YEAR 2025 (AY25) FINAL REPORTA. ALCGOFF 032/24, ASSIGNMENT YEAR 2025 (AY25) OFFICER ASSIGNMENTS KICK OFF TIMELINES,COMMUNICATIONS, AND OUTREACH1. This message concludes the AY25 Assignment Season. OPM appreciates and thanks members and commands for their patience and trust to

April 28, 2025

ALCGRSV 017/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 05-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 May 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 017/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

April 23, 2025

Competency Dictionary Updates Version April 2025

The Competency Dictionary effective April 2025: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 48 competency changes since the latest dictionary was published. The changes since the latest update are in blue font on the spreadsheet. The

April 23, 2025

ALCGENL 033/25 SUBJ: ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 05-25

All Coast Guard Enlisted (ALCGENL 033/25) announces enlisted advancements effective 01 May 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

April 21, 2025

ALCOAST 191/25 SUBJ: DIGITIZATION AND LONG‐TERM STORAGE OF PAPER HEALTH RECORDS UPDATE

R 211700Z APR 25 MID120001886380UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 191/25SSIC 6000SUBJ: DIGITIZATION AND LONG‐TERM STORAGE OF PAPER HEALTH RECORDSUPDATEA. Paper Health Records Data Digitization Procedural Guidance,EHRAPMO‐PG‐23‐0021. This ALCOAST is to inform service members and healthcare staff ofefforts to digitize legacy

April 17, 2025

ALCGENL 028/25 SUBJ: ASSIGNMENT YEAR 2026 (AY26) ENLISTED PERSONNEL MANAGEMENT (EPM) BOARDS AND PANELS KICK-OFF

R 162140Z APR 25 MID120001872344UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 028/25SUBJ: ASSIGNMENT YEAR 2026 (AY26) ENLISTED PERSONNEL MANAGEMENT (EPM)BOARDS AND PANELS KICK-OFFA. Guidance and Eligibility Criteria for Enlisted Personnel Boardsand Panels, PSCINST 1401.2 (series)B. Commandant's and Master Chief Petty Officer of the Coast

April 17, 2025

ALCGENL 027/25 SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL FINAL ELIGIBILITY LIST

R 162130Z APR 25 MID120001872298UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 027/25SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL FINAL ELIGIBILITY LISTA. ALCGENL 004/25B. ALCGENL 012/25C. Enlistments, Evaluations, and Advancements,COMDTINST M1000.2 (series)D. Guidance and Eligibility Criteria For Enlisted Personnel Boardsand Panels, PSCINST

April 15, 2025

ALCOAST 186/25 SUBJ: UPDATE TO 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

R 151650Z APR 25 MID120001867459UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 186/25SSIC 11101SUBJ: UPDATE TO 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA) A. ALCGPSC 048/25B. Critical Housing Areas (CHA), COMDTINST 11101.15C1. This ALCOAST announces a change to REF (A). This change isintended to leverage Coast Guard housing

April 15, 2025

ALCOAST 184/25 SUBJ: FY25 RESERVE ACTIVE AND INACTIVE DUTY TRAINING REQUIREMENTS-UPDATE 1

R 141855Z APR 25 MID120001852525UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 184/25 SSIC 1570SUBJ: FY25 RESERVE ACTIVE AND INACTIVE DUTY TRAINING REQUIREMENTS- UPDATE 1A. COMDT COGARD WASHINGTON DC 251755Z SEP 24/ALCOAST 375/24B. COMDT COGARD WASHINGTON DC 251750Z SEP 24/ALCOAST 374/241. This message announces important updates to the

April 11, 2025

ALCGRSV 015/25 SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATION FOR IDPL OFFICERS

Please see full message for information and details. ALCGRSV 015/25 SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATION FOR IDPL OFFICERSOVERVIEW. As we conclude the 2024 Officer Evaluation Report (OER) season, this message outlines information, best practices, and guidance to assist units and officers with OER administration for IDPL officers.

April 11, 2025

ALCOAST 178/25 SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESS

R 102100Z APR 25 MID120001842473UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 178/25 SSIC 4600SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESSA. The Joint Travel Regulations (JTR)B. Coast Guard Supplement to the Joint Travel Regulations (CGS-JTR), COMDTINST 4600.17B1. Hurricane season begins 01 June and continues through 30

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For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.