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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

 

WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2000
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

Fax

(785) 339-3780

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Blended Retirement System Information

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Pay & Personnel News Updates from our Branches

June 9, 2017

Blended Retirement System (BRS) Comparison Calculator is Available

The official comparison calculator is available at http://militarypay.defense.gov/calculators/BRS/ and should be the only calculator used by service members as other tools may not have received adequate vetting.

June 6, 2017

DoD Launches Blended Retirement System Comparison Calculator

The Defense Department has launched a comparison calculator for eligible service members to analyze their estimated retirement benefits under the legacy system and the new Blended Retirement System.

May 10, 2017

Changes to Retiree ID Renewal Rules

Homeland Security Directive 12 now requires retirees and family members seeking to renew or replace a military identification card to provide two types of ID

May 10, 2017

Civilian exemption for required use of the Travel Management Center (TMC) for conference lodging

Per recent changes, civilian employees are no longer required to use our TMC (ADTRAV) to make lodging reservations for conferences when the conference sponsor has negotiated and set aside rooms at one or more lodging facilities. This exemption already existed for military personnel.

March 15, 2017

Combat Tax Exclusion - Known Issue with PCS Departure Stop and Retroactive Transactions

There is a Direct Access Known Issue with Combat Tax Exclusion

March 15, 2017

State/Federal Income Tax Withholding for Residents of Puerto Rico or Northern Mariana Islands

There are special income tax withholding requirements for certain federal agencies that have employees who work in the Commonwealth of the Northern Mariana Islands (CNMI) or Puerto Rico.

March 15, 2017

Avoiding Expected Active Duty Termination Date Payroll Errors

It is very important for Servicing Personnel Offices to keep up Direct Access up-to-date regarding a member's intentions for their end of enlistment.

March 15, 2017

Leave on Separation Orders

The only leave to be listed on a separation order is "Terminal Leave".