USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access is currently operational. Given the recent upgrades, the C5I Service Center is actively monitoring for residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. PPC advises users who are experiencing login issues to delay submitting a help ticket or contacting product support at this time. To help the C5I Service Center address any issues that may develop, we recommend waiting 24 hours before contacting the C5I Service Center Product Support Service Desk.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Coast Guard users with CGOne Network Accounts must NOW log in via Common Access Card (CAC).
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The C5I Service Center is sending emails with pre-generated passwords and guidance to Non-CAC users with email addresses on file within DA. Non-CAC holders who do not receive this email by 24 March 2025 are advised to contact the Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

All other personnel requests (not related to DA technical issues) will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724. 

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Reminder for Soon-to-be-Retirees and DD-2656 Submission

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Nov. 16, 2023 —

Reminder for Soon-to-be-Retirees: Beginning January 1, 2024, PPC/RAS will no longer accept versions of the Form DD-2656 older than March 2022 as your application for retirement pay. There have been updates made to the form that allow for more efficiencies in processing new retiree accessions. Please submit your DD-2656 to PPC-DG-CustomerCare@uscg.mil at least 90 days prior to your date of retirement. Failure to provide this form - with a signature dated prior to your retirement date - will result in your enrollment in the Survivor Benefit Plan (SBP) for at least 24 months.

The DD-2656 and other necessary forms are listed in the Retirement Package and can be accessed online. Please complete the forms and worksheets legibly. We strongly recommend you fill them out online using the Adobe Acrobat program on the Coast Guard, PHS, or NOAA Standard Workstation. Completion of the Data for Payment of Retired Personnel Form (DD-2656) is mandatory to establish your account so you can be paid on time. The completed DD-2656 pdf must be scanned and attached to a PPC Help Ticket to PPC (RAS) at least 90 days prior to your date of retirement.

Many people will try opening a PDF form and find that they get an error that says "Please wait." This is not a problem with the form but has to do with the set-up of your computer's browser as the default for opening Adobe Acrobat forms. Many computers use the browser's built-in PDF viewer as the default for opening Adobe forms, but the browser's viewer cannot handle the macros built into the form. The simple solution to this problem is to save the form to your computer and then open the form by starting Acrobat Reader DC (from the start menu) and use it to open the form from its saved location. This should open the form in Adobe Acrobat Reader DC rather than your browser, allowing full functionality.

Note: We used the Microsoft Edge browser for this guide.

Click on a form link.
A message “The document you are trying to load…” appears instead of the form.
Click on the Save icon.
The file save dialog box will open.
Select a folder, rename the file (if desired), and save it.
Navigate to the folder where you saved the file.
Right-mouse click on the file icon or name and select Open with > Adobe Acrobat Reader DC.
Acknowledge any notices that appear.
Fill in the form, saving it periodically. Save and print when completed.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.