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Direct Access Multi-Factor Authentication

Effective Jan 5th, 2026 All non-cac holders will be required to enroll in MFA to access Direct Access.  For assistance, please contact the C5I Service Center Product Support Desk at 800-821-7081 or send emails to: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

 

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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CONTACT US

PPC Customer Service Feedback

PPC Mailing Address

Commanding Officer (RAS)
U.S. Coast Guard
Pay and Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone

PPC Customer Service

Personnel and administrative issues that are not related to DA technical issues.

Phone: (866) 772-8724
7:30 AM to 4:00 PM Central Time, Monday through Friday

C5I Service Center Product Support Service Desk

Assistance with password resets, logon assistance, or other DA technical issues.

Phone: (800) 821-7081
6:30 AM to 6:30 PM Eastern Time, Monday through Friday

Email

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-DirectAccess@uscg.milNew

PPC Web Content Manager

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