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USCG Pay & Personnel Center             

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


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Dec. 2, 2024

Reserve Supplemental Advancement Eligibility Lists for December 2024

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Dec. 2, 2024

ALCGPSC 160/24 SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE

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Dec. 2, 2024

ALCOAST 449/24 SSIC 1000 SUBJ: CONTINUATION OF PREVIOUS UPDATES TO MILITARY ASSIGNMENTS AND AUTHORIZED ABSENCES

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Nov. 25, 2024

ALCGENL 412/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 12-24

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Nov. 25, 2024

ALCGRSV 071/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 12-24

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Nov. 19, 2024

ALCGPSC 150/24 SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD TIMELINES

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Nov. 18, 2024

ALCOAST 430/24 SSIC 1000 SUBJ: UPDATE TO OFFICER ACCESSIONS, EVALUATIONS, AND PROMOTIONS, COMDTINST M1000.3

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Nov. 18, 2024

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Nov. 18, 2024

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Nov. 13, 2024

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Nov. 13, 2024

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Nov. 5, 2024

Active-Duty Supplemental Advancement Eligibility Lists for November 2024

The Active-Duty Supplemental Advancement Eligibility Lists for November 2024 (reflects requests processed prior to November 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

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Nov. 5, 2024

Reserve Supplemental Advancement Eligibility Lists for November 2024

The Reserve Supplemental Advancement Eligibility Lists for November 2024 (reflects requests processed prior to November 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

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Sept. 30, 2024

ALCOAST 383/24 - UPDATED CRITICAL HOUSING AREA (CHA) POLICY

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Sept. 30, 2024

Reserve Supplemental Advancement Eligibility Lists for October 2024

The Reserve Supplemental Advancement Eligibility Lists for October 2024 (reflects requests processed prior to October 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

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Sept. 30, 2024

Active-Duty Supplemental Advancement Eligibility Lists for October 2024

The Active-Duty Supplemental Advancement Eligibility Lists for October 2024 (reflects requests processed prior to October 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

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Sept. 30, 2024

ALCOAST 381/24 - FY25 ASSIGNMENT INCENTIVE PAY FOR PRODUCTION RECRUITERS (AIP-PR) AND RECRUITERS-IN-CHARGE (AIP-RIC)

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Sept. 26, 2024

ALCOAST 374/24 - FY25 RESERVE INACTIVE DUTY REQUIREMENTS, ALLOCATIONS DESIGNATED UNIT PAY

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Sept. 26, 2024

ALCOAST 375/24 - FY25 RESERVE ACTIVE DUTY FOR TRAINING (ADT) REQUIREMENTS

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Sept. 26, 2024

ETS TRAVEL AO WARNING - FSMS DOWNTIME

Please note Travel AO warnings have been implemented in ETS during the FSMS downtime. Vouchers are not to be approved until FSMS restoration on 15 OCT 2024. 


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For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.