USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

Tag: P&A

Dec. 2, 2024

Reserve Supplemental Advancement Eligibility Lists for December 2024

The Reserve Supplemental Advancement Eligibility Lists for December 2024 (reflects requests processed prior to December 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Dec. 2, 2024

ALCGPSC 160/24 SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE

R 271850Z NOV 24 MID120001588157UALCGPSC 160/24SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADEA. ALCGPSC 082/24B. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3AC. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2C1. Service need necessitated review of the cutoffs established for the 2024 Warrant Officer

Dec. 2, 2024

ALCOAST 449/24 SSIC 1000 SUBJ: CONTINUATION OF PREVIOUS UPDATES TO MILITARY ASSIGNMENTS AND AUTHORIZED ABSENCES

R 271620Z NOV 24 MID120001587608UFM COMDT COGARD WASHINGTON DCTO ALCOAST BTUNCLAS ALCOAST 449/24SSIC 1000SUBJ: CONTINUATION OF PREVIOUS UPDATES TO MILITARY ASSIGNMENTSAND AUTHORIZED ABSENCESA. COMDT COGARD WASHINGTON DC 171316Z FEB 23/ALCOAST 067/23 -"Non-chargeable Convalescent Leave to Support Service Members intheir Recovery from Sexual

Nov. 25, 2024

ALCGENL 412/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 12-24

All Coast Guard Enlisted (ALCGENL 412/24) announces enlisted advancements effective 01 November 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Nov. 25, 2024

ALCGRSV 071/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 12-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 December 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 071/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Nov. 19, 2024

ALCGPSC 150/24 SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD TIMELINES

ALCGPSC 150/24This message announces the schedule and requirements for the PY25 CWO Appointment Board. Per REF (A), the CWO Appointment Board will convene on 7 APR 2025. Members will only be allowed to compete for one specialty. It is expected that candidates read this entire message thoroughly, use the above references to assist with application

Nov. 18, 2024

ALCOAST 430/24 SSIC 1000 SUBJ: UPDATE TO OFFICER ACCESSIONS, EVALUATIONS, AND PROMOTIONS, COMDTINST M1000.3

ALCOAST 430/24 SUBJ: UPDATE TO OFFICER ACCESSIONS, EVALUATIONS, AND PROMOTIONS, COMDTINST M1000.3 A. COMDT COGARD WASHINGTON DC 281442Z NOV 23/ALCOAST 470/23 B. COMDT COGARD WASHINGTON DC 171523Z OCT 23/ALCOAST 394/23 C. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3A 1. This ALCOAST extends the policy of "opting-out" of

Nov. 18, 2024

ALCGENL 407/24 SUBJ: PUBLICATION OF THE ASSIGNMENT YEAR (AY) 2025 OFFICIAL SHOPPING LIST AND VACANCY DASHBOARD KICK-OFF

R 152047Z NOV 24 MID120001549531UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 407/24SUBJ: PUBLICATION OF THE ASSIGNMENT YEAR (AY) 2025 OFFICIAL SHOPPING LIST AND VACANCY DASHBOARD KICK-OFF1. The AY25 official shopping list is now available in Direct Access. Commands areencouraged to review the shopping list and contact the respective

Nov. 18, 2024

ALCGENL 408/24 SUBJ: AY25 FEMALE AFLOAT ERESUME GUIDANCE

R 152114Z NOV 24 MID120001549624UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 408/24SUBJ: AY25 FEMALE AFLOAT ERESUME GUIDANCEA. Military Assignments and Authorized Absences Manual, COMDTINST M1000.8AB. Women Afloat (sharepoint-mil.us)C. Assignments Branch (EPM-2) (sharepoint-mil.us)1. The purpose of this message is to increase awareness

Nov. 13, 2024

ALCGPSC 145/24 SUBJ: 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL RESULTS

R 122159Z NOV 24 MID120001535831UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 145/24SUBJ: 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL RESULTSA. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2 (series)B. Guidance and Eligibility Criteria for Enlisted Personnel Boards andPanels, PSCINST 1401.21. Commander, CG Personnel

Nov. 13, 2024

IMPORTANT: Planned Changes for Mailing of Long Blue Line

DEAR LONG BLUE LINE RECIPIENTA letter from Assistant Commandant for Military Personnel (CG-1M) to all CG Retirees and Annuitants requesting action to continue to enjoy the former Retiree Newsletter, now known as the Long Blue Line in the coming year. Changes are coming and readers must OPT IN, please read full letter for instruction and pertinent

Nov. 5, 2024

Active-Duty Supplemental Advancement Eligibility Lists for November 2024

The Active-Duty Supplemental Advancement Eligibility Lists for November 2024 (reflects requests processed prior to November 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Nov. 5, 2024

Reserve Supplemental Advancement Eligibility Lists for November 2024

The Reserve Supplemental Advancement Eligibility Lists for November 2024 (reflects requests processed prior to November 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Sept. 30, 2024

ALCOAST 383/24 - UPDATED CRITICAL HOUSING AREA (CHA) POLICY

R 301650Z SEP 24 MID120001424013UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 383/24SSIC 11101SUBJ: UPDATED CRITICAL HOUSING AREA (CHA) POLICYA. Critical Housing Areas (CHA), COMDTINST 11101.15BB. Critical Housing Areas (CHA), COMDTINST 11101.15A1. This ALCOAST announces the promulgation of REF (A) andthe cancellation of REF (B). REF (A)

Sept. 30, 2024

Reserve Supplemental Advancement Eligibility Lists for October 2024

The Reserve Supplemental Advancement Eligibility Lists for October 2024 (reflects requests processed prior to October 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Sept. 30, 2024

Active-Duty Supplemental Advancement Eligibility Lists for October 2024

The Active-Duty Supplemental Advancement Eligibility Lists for October 2024 (reflects requests processed prior to October 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Sept. 30, 2024

ALCOAST 381/24 - FY25 ASSIGNMENT INCENTIVE PAY FOR PRODUCTION RECRUITERS (AIP-PR) AND RECRUITERS-IN-CHARGE (AIP-RIC)

ALCOAST 381/24This ALCOAST announces the FY25 Criteria and Rates Payable for Assignment Incentive Pay for Production Recruiters (AIP-PR) and Recruiters-in-Charge (AIP-RIC). REF (A) established the AIP-PR and AIP-RIC in FY24 for active duty enlisted members entitled to Basic Pay under REF (C). AIP-PR and AIP-RIC are payable in addition to Special

Sept. 26, 2024

ALCOAST 374/24 - FY25 RESERVE INACTIVE DUTY REQUIREMENTS, ALLOCATIONS DESIGNATED UNIT PAY

ALCOAST 374/24This ALCOAST announces key dates, responsibilities, and policies, IAW REFs (A) through (E), for commands and Selected Reserve (SELRES) members when scheduling all reserve drill types in FY25, and authorizes Designated Unit Pay for qualifying units IAW paragraph 3. Drill types include Inactive Duty Training (IDT), Readiness Management

Sept. 26, 2024

ALCOAST 375/24 - FY25 RESERVE ACTIVE DUTY FOR TRAINING (ADT) REQUIREMENTS

ALCOAST 375/24This ALCOAST announces key deadlines and management responsibilities for Selected Reserve (SELRES) members and commands, Reserve Forces Readiness System (RFRS) staffs and Reserve Training funds managers for the execution of Active Duty for Training (ADT) orders in FY25. ADT orders include Initial Active Duty for Training (IADT),

Sept. 26, 2024

ETS TRAVEL AO WARNING - FSMS DOWNTIME

Please note Travel AO warnings have been implemented in ETS during the FSMS downtime. Vouchers are not to be approved until FSMS restoration on 15 OCT 2024.

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For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.