Direct Access Multi-Factor Authentication
Effective Jan 5th, 2026 All non-cac holders will be required to enroll in MFA to access Direct Access. For assistance, please contact the C5I Service Center Product Support Desk at 800-821-7081 or send emails to: SMB-USCG-KerWV-ProductSupportSD@uscg.mil
Repayment of Debts
ACTIVE DUTY: Pursuant to Executive Order 14247 to Modernize Payments, paper checks postmarked after December 11, 2026, will no longer be accepted for the repayment of in-service debts or SGLI premiums. Payments may be submitted online via Pay.Gov at https//pay.gov/public/form/start/1829727649 or by calling 571-607-5617. Only ACH or debit card payments will be accepted. Further instructions on submitting payments via Pay.Gov can be found: here: Pay.Gov guide
RETIRED: Pursuant to Executive Order 14247 to Modernize Payments, papers checks postmarked after December 11, 2026, will no longer be accepted for the repayment of overpayments or Survivor Benefit Plan (SBP) premiums. Payments may be submitted online via Pay.Gov at https://www.pay.gov/public/form/start/1829733784 or by calling 571-607-5617. Only ACH or debit card payments will be accepted. Further instructions on submitting payments via Pay.Gov can be found here: Pay.Gov guide
RETIRED PAY
Notice to Customer Paying Survivor Benefit Plan (SBP) Premiums from Monthly Statements:
There was a system problem with generating accurate statements to then be mailed to RAS's 900+ customers paying SBP premiums directly. We are working on fixing the system; in the meantime, please continue to provide your monthly payments based on the last amount you paid. Once the system is working again, we will calculate any differences and work with you to reconcile your account. Please follow the guidance above to make your payment. Thank you for your patience as we do our best to work through this problem.
PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.