Direct Access Multi-Factor Authentication
Effective Jan 5th, 2026 All non-cac holders will be required to enroll in MFA to access Direct Access. For assistance, please contact the C5I Service Center Product Support Desk at 800-821-7081 or send emails to: SMB-USCG-KerWV-ProductSupportSD@uscg.mil
RETIRED PAY
Notice to Customer Paying Survivor Benefit Plan (SBP) Premiums from Monthly Statements:
There was a system problem with generating accurate statements to then be mailed to RAS's 900+ customers paying SBP premiums directly. We are working on fixing the system; in the meantime, please continue to provide your monthly payments based on the last amount you paid. Once the system is working again, we will calculate any differences and work with you to reconcile your account. Please follow the guidance above to make your payment. Thank you for your patience as we do our best to work through this problem.
PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.