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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

Direct Access Maintenance Scheduled

Direct Access (DA) will not be available from 9:00 PM (Central Time) on Thursday, March 4, 2021 until 1:00 AM (Central Time), Friday, March 5, 2021. The system will be offline for routine server maintenance.

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

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DMDC MIL CONNECT WEB SITE LOGO MilConnect P&D On Demand Training

New Direct Access & WebNow Links

Per ALCOAST 069/21, here are the new web addresses (URLs) for Direct Access and WebNow/Perceptive Content:

New Direct Access link: https://hcm.direct-access.uscg.mil
New ImageNow/Perceptive Content link: https://imgprd01.direct-access.uscg.mil/webnow (Note: CG network access required.)

The user names and passwords you use to access these systems have not changed.

Pay & Personnel News Updates from our Branches

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Tag: Benefits

Aug. 13, 2020

Behind on Vaccines? Get Back on Track with TRICARE

This summer, a COVID-19 vaccine is on the minds of many people. While the world waits for a vaccine, it's a good time to make sure you and your family members are on track with other important vaccines. You can review the vaccine schedule from the Centers for Disease Control and Prevention (CDC) to make sure you're on track. TRICARE covers age-appropriate doses of vaccines, as recommended by the CDC.

Aug. 6, 2020

Child Care Needs Assessment Survey

In the next few weeks, we will initiate the Child Care Needs Assessment Survey. At no time in recent history have the challenges of balancing child care responsibilities with Coast Guard duties and the workplace been greater. The 2020 Child Care Needs Assessment was contracted before we felt the impacts of COVID-19, but couldn’t have been more timely in helping us capture the impacts of child care on morale, retention and performance. This assessment and survey will help establish the foundation of current concerns and provide recommendations for review and action by the Child Development Services Program (CG-1112).

July 31, 2020

Improved TRICARE Formulary Search Tool Helps You Learn About Your Prescriptions

Do you have questions about your prescriptions or medications? The TRICARE Formulary Search Tool is an educational tool that can help. The updated tool makes it easier to look up specific information about your prescription drug.

July 29, 2020

COVID-19 Testing: What TRICARE Covers

You may have questions about COVID-19 testing. Two kinds of tests are used to determine SARS-CoV-2 (the virus that causes COVID-19) infection: diagnostic (viral) and antibody testing. It's important you know the difference between the tests, how to get tested, and what TRICARE covers.

July 21, 2020

Getting ready for a move? Have travel plans? TRICARE Select® Navigator might be the right tool to help you stay healthy in a new place

Eligible TRICARE Select enrollees have a new resource that can help them stay healthy—even when they are in a new place. From dealing with an injury while travelling to finding a new doctor when you move, a new program from TRICARE can help eligible TRICARE Select enrollees.

July 17, 2020

TRICARE Dental Program Enrollees Receive Annual Maximum Increase

​In response to COVID-19, the annual maximum for TRICARE Dental Program (TDP) enrollees was raised. TDP enrollees now have an additional $300 of coverage for their dental care this contract year. The contract year runs from May 1, 2020 to April 30, 2021. It's the latest of recent TRICARE changes introduced to improve your access to care during the national emergency due to the coronavirus pandemic.

July 16, 2020

TRICARE Qualifying Life Event: Marriage

If you're newly married or marriage is in your immediate future, it's important to learn how getting married impacts your health plan options. Spouses of service members are eligible for TRICARE coverage. Your spouse's options will depend on your military status and where you live. To learn more, read the article.

July 13, 2020

What's a TRICARE Qualifying Life Event?

A Qualifying Life Event (QLE) is a certain change in your life, such as moving, marriage, birth of a child, or retirement from active duty. This means TRICARE health plan options for you and your family may change. Learn how certain life events may change your TRICARE health plan options.

July 7, 2020

Packing Up and Moving with TRICARE

Does your family have permanent change of station, or PCS, orders to move to a new location this summer? According to the Department of Defense (DoD) website Move.mil, the DoD moves more families than any other organization in the U.S. Whether you’re moving on government orders or on your own, you may have a lot of questions, including what will happen to your health care.

June 23, 2020

Changes Coming Soon for Some TRICARE Select Retired Beneficiaries

Starting on Jan. 1, 2021, TRICARE Select Group A retired beneficiaries must pay monthly enrollment fees in order to maintain their TRICARE health coverage. This is a change, and the first time this beneficiary group will pay enrollment fees. Here the key points you need to know.

June 10, 2020

Special Needs Program Enrollment Reminder

​The Special Needs Program is a mandatory enrollment program for all active duty (AD) and selected reserve members on orders for 181 days or more. Members must enroll in the Special Needs Program if they have family members who meet enrollment criteria listed in Special Needs Program, COMDTINST 1754.7 (series)​​.

May 8, 2020

A Friendly Reminder: Keep Your DEERS Info Updated

Did you know that not keeping your family's information current in the Defense Enrollment Eligibility Reporting System (DEERS) could delay their access to health care? Errors can also cause delays with your claims and delivery of your prescription. Now is an important time to check your DEERS records.

Jan. 24, 2020

Don't Forget to Update DEERS

Make sure that your records in the Defense Enrollment Eligibility Reporting System (DEERS) are up to date with your latest life events.

Dec. 9, 2019

Defense Health Agency (DHA) Monitoring Payment Processing Error in TRICARE East Region

The Defense Health Agency (DHA) and Humana Military are working closely together to quickly assist approximately 75,000 TRICARE beneficiaries affected by a payment processing error that occurred on Thursday Dec. 5. For those affected, health care coverage remains uninterrupted.

Oct. 2, 2019

Mark Your Calendars! TRICARE’S Open Season is Nov. 11 – Dec. 9

Do you want to make enrollment changes to your or to a family member’s TRICARE health plan for 2020? Your chance is around the corner during TRICARE Open Season.