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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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PPC-DG-CustomerCare@uscg.mil

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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

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Tag: TVL

Sept. 25, 2018

Travel Authorizations That Crossover Fiscal Years

Just a reminder for TPAX Approving Officials, for settlements when travel crosses over fiscal years (e.g. travel begins in FY18 and ends in FY19), the settlement request shall cite both an FY18 and FY19 Line of Accounting. The travel order number should remain the same.

Aug. 20, 2018

Termination of Flat-Rate Per Diem During Long Term TDY - Flag Voice #489

On Monday, 13 August 2018, the President signed the John S. McCain National Defense Authorization Act (NDAA) for Fiscal Year (FY) 2019. In the NDAA there is a section, entitled: “Prohibition on Per Diem Allowance Reductions Based on the Duration of Temporary Duty Assignment or Civilian Travel,” which includes a repeal of the authority to prescribe a reduced flat rate per diem for long-term temporary duty (TDY) travel. The policy effecting per diem became effective immediately. This means that flat rate per diem (for travel over 30 days) applies through midnight of the day BEFORE the Act was signed, and normal per diem rules apply as of the date of signature; this applies to members currently performing TDY.

Feb. 15, 2018

Military Member Appeal of Travel Claim Determinations

Claimants have the responsibility to prove by clear and convincing evidence that the Coast Guard is liable to the claimant for the amount claimed.

Feb. 15, 2018

Civilian Employee Appeal of Travel claim Determinations

Civilian employee travel and relocation expenses claims must first be filed with PPC (TVL).

June 14, 2017

Travel Authorizing-Approving Official Designation Procedures

We've added directions on how to properly submit the Authorizing/Approving Official memo and CG-7421A form.