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USCG Pay & Personnel Center             

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

Note: The issue which was preventing the issuance of PCS orders and entitlements has been resolved.  If you continue to experience issues with your PCS orders or entitlements, the Pay and Personnel Center PCS Assist Team is standing by to assist (844-727-2022, PCSAssist@uscg.mil).

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

SATO CUSTOMER SERVICE

PPC is aware of the extended wait times with SATO customer service and other SATO customer service concerns. PPC is working with GSA to find solutions to address these issues, as we understand these problems affect members performing Coast Guard missions. PPC will continue to share these concerns and work with GSA and SATO until we have a solution that is better suited to assist our agency and its members.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
 

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager 

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Self-Service

Direct Access https://hcm.direct-access.uscg.mil
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Pay & Personnel News Updates from our Branches
Results:
Tag: SWE

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June 24, 2024

ALCGRSV 031/24 - OCT 2024 RESERVE SERVICEWIDE EXAM (RSWE) ANNOUNCEMENT

This message announces the OCT 2024 RSWE competition for pay grades E-5 through E-8. Commanding Officers shall ensure dissemination of this message to all Reserve enlisted members in their AOR. A member’s failure to receive, review, and follow the guidelines of this message will not justify a waiver of these requirements. Units, SWE Officers,

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May 17, 2024

ALCGENL 212/24 - 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION

The 2024 SWE Competition will be reconvened at the end of August 2024. Commanding Officers must ensure dissemination of this ALCGENL to all active duty enlisted members in their respective areas of responsibility. Commanding Officers, SWE Officers, Education Services Officers, and members planning to compete in the SWE shall familiarize themselves

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April 30, 2024

ALCOAST 200/24 - CEREMONIAL ADVANCEMENT

OVERVIEW. This ALCOAST announces the continuation of the Ceremonial Advancement policy announced in REF (B). This policy allows Coast Guard enlisted members the best opportunity to plan, prepare, and execute meaningful advancement ceremonies to recognize career milestones, while also considering unit operations and Service needs. This policy allows

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Jan. 16, 2024

ALCGENL 011/24 SUBJ: MAY 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION

Summary. This message announces the May 2024 SWE competition for all Ratings, except Cyber Mission Specialist (CMS), Musician (MU), and Public Affairs Specialist (PA). Commanding officers must ensure dissemination of this ALCGENL to all active duty enlisted members in their respective areas of responsibility. Members planning to compete in the SWE shall be aware of the requirements and guidelines contained in this ALCGENL. Failure to do so is not justification for a waiver to compete in the SWE. Furthermore, units, SWE Officers, Education Services Officers, and members planning to compete in the SWE shall familiarize themselves with the contents of references A thru E.

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Dec. 13, 2023

October 2023 Reserve Servicewide Exam (SWE) Advancement Eligibility List

The October 2023 Reserve Servicewide Exam (SWE) Advancement Eligibility List is now available via the Coast Guard SharePoint Online at: October 2023 Reserve SWE ListThe October 22 RSWE Advancement Eligibility List does not include EMPLIDs, but please remind members not to publish the list on the internet or social media sites.Advancement

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Nov. 8, 2023

2023 MCAP & MAY SWE REVISED CUTS

The REVISED cuts for 2023 MCAP and May 2023 SWE have been approved and are available Advancements (sharepoint-mil.us).ALCGENL 253/23 2023 MASTER CHIEF ADVANCEMENT PANEL (MCAP) REVISED CUTOFFSALCGENL 254/23 MAY 2023 SERVICEWIDE EXAM REVISED CUTOFFS

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Aug. 6, 2021

Leadership and Management School (LAMS) Completion Deadline for Servicewide Exam Waiver Process Guidance

PPC (ADV) has created a process guide which provides reference to policy, procedures and information on submitting Leadership and Management School (LAMS) completion deadline waivers to PPC. LAMS completion deadline waivers are available to allow for certain provisions where individuals are unable to complete LAMS prior to the Servicewide Examination Eligibility Date (SED).