National Retiree Help Desk (NRHD) Hotline:

Is available to assist and / or to answer any questions that a retiree or a retiree spouse has regarding benefits (other than those relating to pay), health care issues, assistance in obtaining important forms and/or papers, etc. 

Phone :

1-833-224-6743 (833-2CG-NRHD)
(toll free)

Email:

nrhdesk@gmail.com

Questions concerning pay should be directed to the Pay & Personnel Center's Retiree and Annuitant Services (PPC (Customer Care) Branch

Phone:

1-866-772-8724
1-785-339-2200-- 0730-1600 M-F

Email: ppc-dg-customercare@uscg.mil

How do I report a change of address?

Report address, phone number or e-mail address changes in Retired Global Pay Self-Service. Refer to the following user guides for directions:

• Change your mailing address
• Change your e-mail address
• Change your contact phone number(s)

If you cannot access the self-service system you may report changes by telephone, by Fax or in writing.  Our telephone and Fax numbers are:

Toll Free: 1-866-772-8724
Fax: 785-339-3770

You may also Contact PPC (PPC-DG-customercare@uscg.mil) by e-mail with the change and you will receive an RAS statement to confirm that your request has been processed. When contacting PPC (CC) by e-mail, always include your employee ID number in the body of the message. 

STATE TAX REMINDER: As a reminder when moving from one state to another and updating your home mailing address, don't forget to change your state tax withholdings. The retiree must request a change for state tax as an address change does not automatically change or stop the state information that the tax is being paid to.

How do I report a change in financial institution or account number?

You can change your Direct Deposit account information in Retired Global Pay Self-Service (Refer to the Change your Direct Deposit information user guide for directions). If you cannot access the self-service system you may report changes by completing form CG-2015, Pay Delivery Worksheet, and mailing it to us at:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591

Toll Free: 1-866-772-8724
Fax: 785-339-3770

You may also Contact PPC (PPC-DG-customercare@uscg.mil) by e-mail with the change and you will receive an RAS statement to confirm that your request has been processed. When contacting PPC (CC) by e-mail, always include your employee ID number in the body of the message.

Click here for more information on maintaining your retiree information with (RAS)

Former Spouse ID Card and Medical Information