Direct Access (DA) Password Assistance
Click here to reset your password for DA Self-Service.
Direct Access (DA) Self-Service
You can manage the items below through Direct Access (DA) Self-Service. Direct Access (DA) Self-Service is the most convenient way to process these requests, is available 24/7, and the changes are captured in our pay system NEARLY IMMEDIATELY. Please click on your request for information on how to use Direct Access (DA) Self-Service, explore other contact methods, and obtain required information/documents.
“Due to an increase in suspicious activity and attempts to access the accounts of our customers, PPC is taking steps to ensure the safety and security of your account. To ensure the identity of the customers we are providing services for, PPC will now require a form and or an email template found on PPC’s website to support the changes we make on your behalf. This process ensures PPC is in compliance with US CODE and policy. Furthermore, to protect your accounts, a copy of a valid photo ID (front and back) must be submitted as well with the worksheet or ticket. Failure to provide a photo id will result in no action taken on your request. PPC will no longer be completing account changes over the phone. Direct Access Self Service remains the most secure and efficient means of managing your account, please click on the following link for more information: Pay and Personnel Center (PPC), Retiree and Annuitant Services (uscg.mil) See the Self-service section on this webpage.”
NOTE: All requests submitted must include EMPLID and or last 4 of SSN. Failure to provide will result in no action taken.
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Update Contact Information (address, phone, email)
You can update your address, phone number or e-mail address in Direct Access (DA) Self-Service. Refer to the following user guides for directions:
- Change your mailing address,
- Change your e-mail address,
- Change your contact phone number(s).
Note: Changing your address does not update your state taxes. If you need to update your state taxes, please refer to the "Update Federal and State Taxes" section below.
If you cannot access the self-service system, you may report changes by emailing email@example.com (Select email link for CC Ticket Template). Please include the following information so we can process your request:
- Emplid ID or last 4 of your SSN
- What you would like us to update:
- Your phone/email in case we need additional information
Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.
Update Direct Deposit
Start, Modify, & Stop Allotments
Update Federal & State Taxes
Request Duplicate Payslip
You can view, download, and print your monthly payslips using Direct Access (DA) Self-Service. Refer to the following user guides for directions:
- View My Payslip User Guide
Payslips are available about 2 days prior to the pay day and are visible for 24 months.
If you cannot access Direct Access (DA) Self Service, please email your request to firstname.lastname@example.org (Select email link for CC Ticket Template). Please include the following information:
- Emplid ID or last 4 of your SSN,
- The Month / Year payslip requested,
- Your phone/email in case we need additional information.
Note: Requests received outside of Direct Access (DA) Self-service have a processing time of up 60 days after receipt.
Request Duplicate 1099R and/or 1095B
You can download IRS Form 1099, dating back to 2013, and IRS Form 1095 (Affordable Health Care Act, Health Coverage) using Direct Access (DA) Self-Service. Refer to the following user guides for directions:
- View/Print My Year End Forms Overview
(1) 1099R’s are mailed out by 31 January each year. If your mailing address in DA was not updated by 19 December 2023, it is recommended to contact USPS to initiate a forwarding address to assist in delivery. Please allow 45 days for postal delivery starting from 1 February to arrive.
(2) Replacement copy will only be available by electronic means through Self-Service in Direct Access.
Update Final Pay Beneficiaries
You can view your final pay beneficiary(ies) using Direct Access (DA) Self-Service. Refer to the following user guides for directions:
- Final Pay View My Beneficiary User Guide
If you would like to update this information, please complete a CG-3600 and email it to email@example.com.
Note: is only used for final pay beneficiaries. It is NOT used for designating beneficiaries under the Survivor Benefit Plan (SBP).
Update Delivery Options for Payslip and Retiree Newsletter