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USCG Pay & Personnel Center             

ATTENTION - E2 USERS

Single sign on (CAC) for E2 is currently causing profiles issues. Please refrain from using and/or creating CAC E2 profiles until further notice. Using the user name and password (historical E2 log on process) should be used at this time, at E2 User ID and password

ETS ERROR

ETS is currently producing an error when creating new accounts or updating user IDs/EMPLIDs to current accounts. We are aware of the issue and working with the contractors to get this resolved as quickly as possible. If a member who does not have an ETS account is needing to book upcoming travel with a departure date within the next 5-7 days, they will need to call the TMC/SATO to make any reservations and insist that the booking be made without a profile.
 

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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ALCOAST 101/25 SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'S COVID-19 VACCINATION MANDATE

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R 051537Z MAR 25 MID120001766194U
FM COMDT COGARD WASHINGTON DC 
TO ALCOAST 
BT 
UNCLAS 
ALCOAST 101/25
SSIC 1000 
SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'S
COVID-19 VACCINATION MANDATE
A. Executive Order on Reinstating Service Members Discharged Under
the Military's COVID-19 Vaccination Mandate of 27 JAN 2025
B. DHS Guidance on Restoring United States Coast Guard
Servicemembers of 28 JAN 2025
C. Medical Standards for Military Service: Retention,
DoDI 6130 Volume 2
D. Coast Guard Medical Manual, COMDTINST 6000.1F
E. COMDT COGARD WASHINGTON DC 262212Z AUG 21/ALCOAST 305/21
1. This ALCOAST announces the Coast Guard's first step in inviting
former members who were involuntarily separated or who voluntarily
separated as a result of the COVID-19 vaccine mandate to return to
Coast Guard service.
2. All members who were separated solely for failure to receive the
COVID-19 vaccine, or who voluntarily left the service in lieu of
receiving the vaccine, are invited to return to service, provided
they are fit for duty and meet retention requirements in REFs (C)
and (D). Members who were involuntarily separated and return to
service may be entitled to backpay and other compensation by
applying for a record correction through the Board for Correction of
Military Records (BCMR).
3. Guidance for re-accession and to request a records correction
for members seeking backpay and other benefits will be provided in
subsequent communications.
4. For questions, concerns, or re-accession resources, please
contact the Return to Service Team at:
SMB-COMDT-Return2ServiceInquiries@uscg.mil
5. Mr. Gary C. Rasicot, Deputy for Personnel Readiness
(CG-DCMS-DPR), sends.
6. Internet release is authorized.