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U. S. Coast Guard Pay & Personnel Center

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2019 Novel Coronavirus (COVID-19)

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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

Direct Access Direct-Access
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https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Results:
Tag: Flag Voice

Aug. 6, 2020

Child Care Needs Assessment Survey

In the next few weeks, we will initiate the Child Care Needs Assessment Survey. At no time in recent history have the challenges of balancing child care responsibilities with Coast Guard duties and the workplace been greater. The 2020 Child Care Needs Assessment was contracted before we felt the impacts of COVID-19, but couldn’t have been more timely in helping us capture the impacts of child care on morale, retention and performance. This assessment and survey will help establish the foundation of current concerns and provide recommendations for review and action by the Child Development Services Program (CG-1112).

June 24, 2020

Coast Guard URM Study: Career Perspectives

Thank you for your support thus far for the Coast Guard Holistic Study & Analysis for Recruiting & Retention of Underrepresented Minorities (URM Study, first introduced in ALCOAST 337/19). The focus group phase of research was completed in February 2020, after 109 focus group sessions at units in New York, Alameda, Miami Beach, New Orleans, Portsmouth, and Washington, DC. Based upon initial qualitative data, RAND researchers have created a service-wide online survey, which will serve as the next step in this important project.

Feb. 13, 2020

Flag Voice #514 - Master Chief Advancement Panel

I am pleased to announce a significant change to the way the Coast Guard selects Master Chief Petty Officers. Starting this summer, Master Chiefs will be selected by a panel evaluated by their records of performance, a practice the DoD Services have used since the 1960’s. Previously, scores on standard tests have been the greatest contributing

March 13, 2019

Revised Military Transgender Service Policy

Today the Department of Defense released the updated policy on military service by transgender persons and persons with gender dysphoria. This policy will take effect on 12 APR 2019.