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U. S. Coast Guard Pay & Personnel Center

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Direct-Access Planned Maintenance Outage

Direct Access will not be available from Friday, December 2, 2022 at 21:00 (CST) until Saturday, December 3, 2022, at 01:00 (CST). This outage is necessary for system and server maintenance. 

Direct Access will not be available from Monday, December 19, 2022 at 23:01 (CST ) until Tuesday, January 3, 2022, at 22:59 (CST). This outage is necessary to ensure members' pay and benefits are updated to reflect the 2023 pay rates and other regulatory changes, which include COLA, BAH, and tax rates. See ALCOAST 455/22 for more information.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200
For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-SMB-PPC-PD@uscg.mil

Self-Service

Direct Access https://hcm.direct-access.uscg.mil
Log on to ETS/ETS Logo https://e2.gov.cwtsatotravel.com/

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Pay & Personnel News Updates from our Branches
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Tag: Servicemembers' Group Life Insurance

Oct. 19, 2018

Managing your life insurance elections online

Recognizing the need to automate Servicemembers’ Group Life Insurance (SGLI) elections and eliminate the current paper-based system, the Department of Veterans Affairs and the Department of Defense embarked on a project to build a system capable of allowing members to electronically manage life insurance coverage. Known as the SGLI Online Enrollment System (SOES), the web-based application incorporates the functionality of the form SGLV 8286 (SGLI election and certificate) and form SGLV 8286A (spouse coverage election and certificate). The Coast Guard joins the Army, Navy, Air Force and Marine Corps in using the new system.

Sept. 28, 2018

E-Mail ALSPO G/18; SGLI Online Enrollment System (SOES)

​E-Mail ALSPO message G/18 provides Servicing Personnel Offices with information and procedures for implementation of the Servicemembers' Group Life Insurance (SGLI) Online Enrollment System (SOES).

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