USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS MAINTENANCE OUTAGE

Direct Access is currently undergoing maintenance. User access to Direct Access will be unavailable starting 16 March 2025 at 1700 EST until 19 March 2025 at 1600 EST. The C5I Service Center administers and provides all technical support, including password resets, for CG Direct Access (DA): https://hcm.direct-access.uscg.mil

Please note, all account related issues with DA (such as password resets) will now be completed by Product Support Service Desk. They can be contacted at 800-821-7081, Monday – Friday (6:30AM-6:30PM, EST). All other requests will continue to be handled by the PPC Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

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The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.