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USCG Pay & Personnel Center             

ATTENTION - E2 USERS

Single sign on (CAC) for E2 is currently causing profiles issues. Please refrain from using and/or creating CAC E2 profiles until further notice. Using the user name and password (historical E2 log on process) should be used at this time, at E2 User ID and password

ETS ERROR

ETS is currently producing an error when creating new accounts or updating user IDs/EMPLIDs to current accounts. We are aware of the issue and working with the contractors to get this resolved as quickly as possible. If a member who does not have an ETS account is needing to book upcoming travel with a departure date within the next 5-7 days, they will need to call the TMC/SATO to make any reservations and insist that the booking be made without a profile.

With the ongoing issue in E2 that prevents new user accounts from being created, if any of the impacted members have had to call the TMC to make reservations without a TMC profile, please submit a PPC Customer Care Ticket including the following information below. PPC is working with E2 programmers/contractors to track this issue as well as reduce the TMC fees for those impacted due to the systematic issue.

Member Name, Rank, and EMPLID:

Reservation Confirmation Code:

Travel Dates:

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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Tag: OER

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May 13, 2025

ALCGPSC 064/25 SUBJ: 2025 OER SUBMISSION AND PROMOTION YEAR (PY) 2026 OFFICER SELECTION BOARDS

131440Z MAY 25 MID120001930392UALCGPSC 064/25SUBJ: 2025 OER SUBMISSION AND PROMOTION YEAR (PY) 2026 OFFICER SELECTION BOARDSA. Officer Evaluation System Procedures Manual, PSCINST M1611.1DB. Officer Accessions, Evaluations, and Promotions Manual, COMDTINST M1000.3AC. ALCGPSC 052/25, 2025 Register of OfficersD. ALCGOFF 018/25, Officer Evaluation

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April 11, 2025

ALCGRSV 015/25 SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATION FOR IDPL OFFICERS

Please see full message for information and details. ALCGRSV 015/25 SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATION FOR IDPL OFFICERSOVERVIEW. As we conclude the 2024 Officer Evaluation Report (OER) season, this message outlines information, best practices, and guidance to assist units and officers with OER administration for IDPL officers.

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April 10, 2025

ALCGRSV 014/25 SUBJ: RESERVE OFFICER EVALUATION REPORT (OER) SUBMISSION UPDATE

R 101448Z APR 25FM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 014/25SUBJ: RESERVE OFFICER EVALUATION REPORT (OER) SUBMISSION UPDATEA. Officer Evaluation System Procedures PSCINST M1611.1 (series)B. Officer Accessions, Evaluations, and Promotions COMDTINST M1000.3 (series)1. On 10 April 2025 all officers on the Inactive Duty Promotion List

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March 21, 2025

ALCGOFF 018/25 SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATION

211648Z MAR 25 MID180001677058UALCGOFF 018/25SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATIONA. Coast Guard Officer Evaluation System Procedures Manual,PSCINST M1611.1DB. ALCOAST 047/251.  OVERVIEW. As we conclude the 2024 Officer Evaluation Report(OER) season, this message outlines information, best practices,and guidance to assist units and

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Feb. 5, 2025

ALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATE

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