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USCG Pay & Personnel Center             

UPDATE: DEERS / ID CARD RESTORED

To our Coast Guard, PHS and NOAA retirees and their families,

The Coast Guard and the Defense Manpower Data Center (DMDC) has restored all affected members’ DEERS/TRICARE eligibility.  Approximately 16,500 members’ eligibility was temporarily dropped when a planned file transfer between the Coast Guard and DMDC ran into technical difficulties.  Coast Guard and DMDC leadership and technical teams worked expeditiously to restore the accounts to the proper status enabling regular TRICARE coverage.  Additionally, our combined teams are reviewing the file transfer process to make sure this type of issue does not happen again.  We regret the inconvenience and uncertainty this outage caused and appreciate you checking PPC’s website for the latest information and sharing it with our Coast Guard family.

PPC sent notifications to all retired members using their Direct Access email on file.  If you did not receive this notification, please take a moment to update your Direct Access contact information.  In addition to helping us pass information for emergencies such as this, it will greatly assist everybody for future messaging . . . especially with tax season right around the corner.  Additionally, the Coast Guard National Retiree Council (CGNRC) is another great resource for information across our retiree community.  Their Help Desk can be reached at 757-523-6940.  PPC thanks the CGNRC for helping pass information during this unfortunate DEERS eligibility event.

If you wish to verify your DEERS eligibility status, please visit the milConnect website:  milConnect (osd.mil).  If you have any questions or concerns, your primary point of contact is DMDC’s Beneficiary Line at 1-800-538-9552.  They are staffed to receive your calls and help resolve these types of situations.

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(866) 772-8724
0730-1600 (Central time) M-F

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PPC-DG-CustomerCare@uscg.mil

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Pay & Personnel News Updates from our Branches
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Tag: PSC-EPM

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March 18, 2024

ALCGENL 124/24 ENLISTED ADVANCEMENTS EPAA 04-24 APRIL

All Coast Guard Enlisted (ALCGENL) 124/24 announces enlisted advancements effective 01 April 2024.  There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

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March 1, 2024

Active-Duty Supplemental Advancement Eligibility Lists for March 2024

The Active-Duty Supplemental Advancement Eligibility Lists for March 2024 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

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Feb. 23, 2024

ALCGENL 084/24 - UPDATE MAY 2023 SERVICEWIDE EXAM REVISED CUTOFFS

Advancement cuts are based on forecasted losses and position reductions during a specific period of eligibility and are designed primarily for assignment officer planning purposes. CG Personnel Service Center-Enlisted Personnel Management will revise these cut numbers as new loss data impacting the enlisted workforce becomes available.ALCGENL

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Feb. 12, 2024

ALCGENL 065-24 ENLISTED ADVANCEMENTS EPAA 03-24 MARCH

All Coast Guard Enlisted (ALCGENL) 065/24 announces enlisted advancements effective 01 March 2024.  There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

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Feb. 12, 2024

Reserve Supplemental Advancement Eligibility Lists for February 2024

The Reserve Supplemental Advancement Eligibility Lists for February 2024 (reflects requests processed prior to February 1) has been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

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Feb. 12, 2024

Active-Duty Supplemental Advancement Eligibility Lists for February 2024 

The Active-Duty Supplemental Advancement Eligibility Lists for February 2024 (reflects requests processed prior to February 1) has been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

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Jan. 18, 2024

SUBJ: ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 02‐24

All Coast Guard Enlisted (ALCGENL) 019/24 announces enlisted advancements effective 01 February 2024. Please visit CG PSC‐EPM's SharePoint site: Enlisted Personnel Management (EPM) (sharepoint-mil.us)

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Jan. 8, 2024

Active Duty Supplemental Advancement List Updated

The Active-Duty Supplemental Advancement Eligibility Lists for January 2024 (reflects requests processed prior to January 1) has been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.