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USCG Pay & Personnel Center             

ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS (DA)

At 0600 EST, Wednesday, December 18, 2024, availability to DA will be limited to only those users performing tasks associated with 2025 payroll and regulatory changes. DA will be reactivated at 0600 EST, Friday, January 3, 2025. This limited availability is necessary to prevent the submission of self-service, unit P&A and SPO transactions that could potentially conflict with legislative and regulatory changes. Limited availability to DA impacts all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service in DA for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected.  Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update. 

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests.  Please allow 5 days upon submission for response. 

Guide: Passwords and Set up/Update Security Questions

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Pay & Personnel News Updates from our Branches
Results:
Tag: FY25

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Sept. 26, 2024

ALCOAST 375/24 - FY25 RESERVE ACTIVE DUTY FOR TRAINING (ADT) REQUIREMENTS

ALCOAST 375/24This ALCOAST announces key deadlines and management responsibilities for Selected Reserve (SELRES) members and commands, Reserve Forces Readiness System (RFRS) staffs and Reserve Training funds managers for the execution of Active Duty for Training (ADT) orders in FY25. ADT orders include Initial Active Duty for Training (IADT),

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Sept. 9, 2024

ALCGFINANCE 033/24 SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLY FY25 FSMS DOWNTIME

ALCGFINANCE 033/24FM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 033/24SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLYFY25 FSMS DOWNTIMEA. ALCGFINANCE 023/24 FY24 FINANCIAL MANAGEMENT AND REPORTINGCLOSEOUT GUIDANCEB. Financial Resource Management Manual (FRMM), COMDTINST M7100.3(series)C. ALCGFINANCE 029/24

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Sept. 5, 2024

ALCGFINANCE 032/24 - DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALS

FM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 032/24SUBJ: DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALSA. Coast Guard Supplement to the Joint Travel Regulations Manual,COMDTINST M4600.17B1. This ALCGFINANCE updates and supersedes ALCGFINANCE 045-23.2. Significant UDO balances on travel documents continue

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Sept. 4, 2024

ALCOAST 343/24 - FY25 RESERVE INACTIVE DUTY TRAINING - TRAVEL REIMBURSEMENTPROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

Based upon the highly successful phased implementation of the Reserve Inactive Duty Training - Travel Reimbursement Program (IDT-TRP) in FY24, the program is being expanded in FY25 to include all eligible Selected Reserve (SELRES) members in the paygrades ofE-6 and below. Commands, senior leaders, and reservists should communicate and follow the

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Aug. 26, 2024

ALCGFINANCE 029/24 - GUIDANCE FOR TEMPORARY DUTY TRAVEL ORDERS CROSSING FY YEARS

This guidance shall be used for temporary duty travel crossing fiscal years (FY). Specifically, this applies to cases where advanced preparation in FY24 is required to effectively facilitate travel in FY25. FY24 travel is any that occurs on or before 30 September 2024. FY25 travel is any that occur on 1 October 2024 through 30 September

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Aug. 23, 2024

ALCOAST 325/24 - SUBJ: FY2025 WORKFORCE PLANNING TEAM RESULTS - MONETARY AND NON-MONETARY INTERVENTIONS

This ALCOAST announces the results of the FY2025 Military Workforce Planning Team (MWPT) deliberations regarding monetary and non-monetary interventions for active duty and reserve personnel. Specifically, this ALCOAST authorizes Enlistment Bonuses (EB), Designated Career Field Bonuses (DCFB), Critical Skills Retention Bonuses (CSRB), Selective

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July 2, 2024

ALCOAST 262/24 - FY25 LONG-TERM ACTIVE DUTY FOR OPERATIONAL SUPPORT OF THEACTIVE COMPONENT (ADOS-AC) CEILINGS

This ALCOAST announces the FY25 ADOS-AC ceilings as well as designated Cap Managers. ALCOAST 262/24