U.S. COAST GUARD
Pay & Personnel Center

Military Accounts Support (MAS) Branch

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(866) 772-8724
 

E-Mail

Customer CarePPC-DG-CustomerCare@uscg.mil

Web Content Manager - PPC-DG-CustomerCare@uscg.mil

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Military Accounts Support (MAS) Branch

Servicing Personnel Office Auditors Support for Military HR/Pay Issues

Customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues.  If the P&A Office is unable to resolve it, the P&A Office is to contact the servicing SPO.  If the servicing SPO is unable to resolve the issues, the SPO will contact PPC. 

NOTE:  P&A's that have transitioned under the PSI will work with the SPO as stated above. If they are unable to resolve the issues, the P&A Supervisor or SPO Payment Approving Official shall submit a ticket per the Task/Timeline attached to the Interim Technical Authority Guidance (PSCNOTE 5402). Customers should not be contacting PPC directly for any pay or personnel issues. We will continue to reroute inquiries directly from customers back to the servicing SPO and contact the SPO Chief to inform them that the ticket was rerouted. 

Some Trouble Tickets require specific information or formatting in order to be accepted and provide timely service. Be sure to include all the required information in the "Description of Problem/Request" section of the PPC Trouble Ticket email. Instructions and guidance can be found on the Customer Care Branch (CCB) page here: PPC Customer Care (uscg.mil)

Military payroll processing calendar

2024 Calendar Year Schedule

2024 Payroll Processing Schedule (E-Mail ALSPO C/23)

2023 Calendar Year Schedule

2023 Payroll Processing Schedule (E-Mail ALSPO A/22 Change 1)

MEMBERS SHOULD NOT SET UP AUTOMATED PAYMENTS OR ASSUME FUNDS WILL BE AVAILABLE PRIOR TO PUBLISHED PAYDAYS. MEMBERS SHOULD VERIFY WITH THEIR FINANCIAL INSTITUTIONS AS TO THE ACTUAL TIME FUNDS ARE AVAILABLE TO THEIR ACCOUNT.

Military Accounts Support News Updates
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Jan. 26, 2023

Increase To Maximum Servicemembers Group Life Insurance

ALCOAST 036/23 This message announces implementation of an increase to the maximum Servicemembers' Group Life Insurance (SGLI) coverage.

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Jan. 26, 2023

Frequently Asked Questions for Basic Needs Allowance

This article provides Frequently Asked Questions (FAQs) for Basic Needs Allowance.

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Jan. 21, 2023

Update to Active Duty Enlisted Retirement Beyond 30 Years

ALCOAST 014/23. This ALCOAST updates REF (A) by extending the retirement age for active duty enlisted members from 30 years to 34 years of military service.

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Jan. 17, 2023

Enlisted Advancement Authorization (EPAA)

All Coast Guard Enlisted (ALCGENL) 007/23 announces enlisted advancements authorized effective 1 February 2023. There is a spreadsheet on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

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Jan. 7, 2023

Workforce Planning Team Results - Judge Advocate Interventions

This ALCOAST announces the approved FY23 judge advocate interventions.

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Jan. 7, 2023

Update to Military Assignments and Authorized Absences

This ALCOAST announces an update to the Coast Guard's Primary and Secondary Caregiver Leave Policy.

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Dec. 30, 2022

Basic Needs Allowance (BNA) Implementation

This message establishes the implementation of the Basic Needs Allowance (BNA).

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Dec. 23, 2022

2023 Continental U.S. (CONUS) Cost of Living Allowance (COLA) Rates

CONUS COLA Calculator UPDATED: 12/22/2022 with the rates for 2023. CALIFORNIA - San Francisco 1%. MASSACHUSETTS - Essex County 1%, Hampden County 1%, and Martha's Vineyard 3%. Michigan - Detroit 1%. NEW YORK - New York City 8% and Staten Island 1%.

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Dec. 20, 2022

2023 Coast Guard Meal Rates

This message establishes Food Service Meal Rates for CY23.

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Dec. 19, 2022

Flag Voice 593 - Basic Allowance for Housing & Basic Allowance for Subsistence—2023 Rates Released

Last week, 2023 Basic Allowance for Subsistence (BAS) and Basic Allowance for Housing (BAH) rates were announced. In most areas, BAH will increase for our members; BAS will also increase for both officers and enlisted members. CONUS Cost of Living Allowance (COLA) rates will be published soon. I want to provide some context to help you ensure your members’ understanding of BAH, BAS, and COLA.