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USCG Pay & Personnel Center             

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager 

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Self-Service

Direct Access https://hcm.direct-access.uscg.mil
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Pay & Personnel News Updates from our Branches

PPC Assumes Technical Authority for YN

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Good Day,

Effective 1 October 2024, the Pay & Personnel Center (PPC) will assume all responsibilities associated with exercising Technical Authority for all Yeoman and military pay and personnel administration. As Technical Authority for military pay and personnel administration, PPC now has the responsibility, accountability, and authority to establish, monitor, and approve technical standards, tools, processes, and best practices, and to certify conformance with standards, requirements, policy, and statute. From 1 October 2024 on, PPC will be the central repository for all information and questions regarding yeoman technical authority.

What does this mean for Yeoman in the field?

Not a lot will change initially for YN in the field. PPC has been and will remain the Coast Guard’ s number one source for all pay and personnel administration information. In the coming months, YN will notice significant improvements to the delivery/availability of services and products that PPC provides. Serving as the Technical Authority, PPC will strive to provide YN with timely and concise communications, make processes more efficient and user friendly, and give YN resources to bolster their ability to provide exceptional support to their customers.

What we need from You?

  1. Culture. Help us market PPC as the number one resource for answers and support. Please drive your folks to PPC, not social media. PPC is currently developing a Teams page dedicated to providing YN a collaborative virtual workspace where PPC will pass pertinent information, deliver new products, and provide access to subject matter experts to aid in answering questions from YN.
  2. Feedback. Feedback from YN in the field is critical to ensuring PPC can respond to emergent trends, provide support to our customers, and deliver resources at the speed that you need them.
  3. Expectation management. Please help us manage expectations as PPC works diligently to revolutionize the way we support you. Also, please note that PPC does not own the HR systems (Direct Access, travel systems, etc.) that you all utilize. We are a customer just like you and, in most cases, if you are experiencing challenges, we are as well (sometimes on a much larger scale).

We are in this together and it is PPC’s intention to build a stronger relationship with the Yeoman and HR professionals across the Coast Guard. We will strive to be the resource that you all deserve. Thank you for all that you do!

Sincerely,

The Pay & Personnel Center