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USCG Pay & Personnel Center             

*** FSMS TESTING - SUNDAY, MAY 11, 2025 - DO NOT APPROVE DOCUMENTS IN ETS OR MLINQS ***

On Sunday, May 11, DO NOT approve any documents in ETS or mLINQs, this includes all advances, authorizations, amendments and vouchers. During this time, FSMS will have testing performed that will impact the processing of these documents. Anything submitted to FSMS during this time WILL NOT be processed and NO PAYMENT will be made, these documents WILL NOT be recoverable in FSMS. Due to the nature of the testing, it will appear that the interface between ETS/mLINQS and FSMS is working correctly, and NO ERRORS will be received in ETS or mLINQs.

Both ETS and mLINQs will be up, running, and operational for data input. The systems will allow you to approve, it is the AO’s responsibility to NOT take the action in the travel systems. Failure to comply will result in delayed processing as trouble tickets for both SNOW and PPC will be necessary to try and fix the issues.

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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ALCOAST 133/25 SSIC 7220 SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL

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R 211617Z MAR 25 MID120001808744U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 133/25
SSIC 7220
SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT
PAY (AP) PANEL
A. Special Duty Pay (SDP), COMDTINST 1430.1Q
B. Coast Guard Pay Manual, COMDTINST M7220.29D
C. COMDT COGARD WASHINGTON DC 251544Z SEP 24/ALCOAST 373/24
D. COMDT COGARD WASHINGTON DC 211335Z MAR 25/ALCOAST 132/25
1. This message announces the cancellation of REF (D) and provides
an updated URL for retrieval of FY26 SDP/AP request and FY25 SDP
revalidation memorandum templates.
2. This ALCOAST announces the convening of the FY26 SDP/AP Panel.
The SDP/AP Panel will convene 22‐23 April 2025.
3. SDP and AP are special pays intended to encourage officers and
enlisted personnel to consider career fields or assignments of
particular importance to fulfillment of Coast Guard missions. SDP
and AP funding resources are limited and must compete for the scarce
funding available to the Coast Guard for this purpose. Requests for
SDP or AP will be evaluated on the following basis:
a. SDP: Authorized as an incentive to retain members who perform
duties requiring special qualifications and having difficulty and
arduousness of a greater degree than that expected of the majority
of the Coast Guard personnel.
b. AP: Authorized as an inducement for members to pursue
assignments that are extremely demanding of time and impose a
greater degree of responsibility than that expected of other
members of similar grade and experience.
4. In accordance with REFs (A) and (B), and considering the
FY25 SDP and AP authorizations announced by REF (C) for precedent
and context, the SDP/AP Panel will:
a. Evaluate all FY26 SDP and AP requests, and recommend FY26
authorizations based upon received requests and Coast Guard
Headquarters program manager (CGHQ PM) endorsements.
b. Consider continuation of FY25 AP authorizations in FY26, with
no submission required by the appropriate CGHQ PM. FY25 AP
authorizations may be reduced or eliminated in FY26 based on
Service needs.
c. Consider continuation of FY25 SDP authorizations in FY26,
based upon revalidation by the appropriate CGHQ PM. FY25 SDP
authorizations may be reduced or eliminated in FY26 based on
Service needs.
d. Consider requests to change an FY25 SDP or AP authorization
for FY26. Such requests must include appropriate justification
from the requestor and positive endorsement from the appropriate
CGHQ PM.                     
5. All SDP and AP authorization requests must be validated and
affirmatively endorsed by the appropriate CGHQ PM and include a
list of position numbers prior to panel consideration. Commanding
Officer assignments will not be considered for SDP or AP. All FY26
SDP/AP requests, including CGHQ PM revalidation of FY25 SDP and
requests to change FY25 SDP/AP authorizations for FY26 must be
submitted by email, via CGHQ PMs, and received by COMDT (CG‐1M12)
at smb‐comdt‐compensation@uscg.mil NLT COB on 14 APR 2025.
Submissions arriving after the deadline, without the list of
position numbers or lacking CGHQ PM endorsement will not be
considered by the panel. Waivers of the SDP/AP request submission
deadline will not be considered.
6. CGHQ PMs must provide effective oversight for all requests and
revalidations under their purview. All FY26 SDP/AP requests and
FY25 SDP revalidations must utilize the appropriate memorandum
template located in the Templates folder at:
(Copy and Paste URL Below into Browser)
https://uscg.sharepoint‐mil.us/sites/USCG‐CG‐1M/CG‐1M1/SitePages
/CG‐1M12.aspx?csf=1&web=1&share=EfQqPve1J91GrwYZygHuDRwBzr62OCRs
UHeMqF1KDx_1iA&e=yKPWqW
7. Questions regarding this ALCOAST may be directed to Division
of Military Compensation Policy (CG‐1M12) at:
smb‐comdt‐compensation@uscg.mil.
8. CAPT Ryan P. Matson, Acting Assistant Commandant for Military
Personnel (CG‐1M), sends.
9. Internet release is authorized.



The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.