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U. S. Coast Guard Pay & Personnel Center
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
For E-Gov Travel Sys (ETS) Call the
hotline: 1-866-800-USCG (8724)
Customer Care - PPC-DG-CustomerCare@uscg.mil
Web Content Manager - PPC-SMB-PPC-PD@uscg.mil
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Nov. 22, 2022
Personnel Service Center Issues Guidance for Upcoming Direct Access Year-End Limited Access
ALCGPS 147/22 provides guidance for promotions, advancements, evaluations, and other military HR-related events during the Direct Access limited access period of 20 December through 3 January.
Nov. 18, 2022
Payroll Processing Schedule for CY-2023 (PDF)
E-Mail ALSPO message A/22 provides the Payroll Processing Schedule for Calendar Year (CY) 2023. The link will open a PDF document.
Nov. 14, 2022
Advance Preparations for Upcoming Limited Availability to Direct Access
Direct Access will not be available from Monday, December 19, 2022 at 23:01 PM (CST ) until Tuesday, January 3, 2022, at 22:59 PM (CST). This outage is necessary to ensure members' pay and benefits are updated to reflect the 2023 pay rates and other regulatory changes, which include COLA, BAH, and tax rates. See ALCOAST 455/22 for more information.
Oct. 31, 2022
National Defense Service Medal Award Termination Date
The ALCOAST (433/22) announces the termination date for award of the National Defense Service Medal (NDSM). The NDSM is awarded based on the United States' conducting large-scale combat operations in designated geographic locations as a result of the terrorist attacks on the United States that occurred on 11 September 2001. The award period is from 12 September 2001 to 31 December 2022.
Oct. 5, 2022
New Pay Entitlement: Assignment Incentive Pay - Pre-commissioning Cutter Crews
This ALCOAST announces the establishment of Assignment Incentive Pay for Pre-commissioning Cutter Crews (AIP-PCC), a special pay. AIP-PCC may be paid to active duty officers and enlisted members entitled to Basic Pay, including Reservists on active duty who are permanently assigned as part of a designated pre-commissioning cutter crew, and is authorized effective 01 SEP 2022 in the amount of $200 per month.
Financial Systems Modernization Solution (FSMS) Incident Management Team Update
On 14 MAR 2022, the Commandant stood up the FSMS Transition Incident Command (IC) to lead and integrate efforts to develop and implement solutions to the challenges related to FSMS transition. This is the team's latest status update.
Oct. 3, 2022
Change to Policy and Procedures for Servicewide Exam Points
ALCOAST 367/22 announces changes to Enlistments, Evaluations, and Advancements, COMDTINST M1000.2C and ACN 103/21 , and updates cancelation date of ACN 016/22. Specifically, this ALCOAST updates the policy and procedures for Service Wide Exam (SWE) Award Points, Sea/Surf Duty Points, and Incentive Points.
Sept. 29, 2022
ALCGFINANCE 040/22, Entering and Recoding Commitments and Obligations During Early FY23 FSMS Downtime
This message provides guidance for creating and tracking financial obligations during the upcoming FSMS outage.
Sept. 19, 2022
Competencies, Qualifications, and Tools for Military Workforce Pay, Personnel, and Administration
This message announces performance support measures for personnel performing military workforce pay, personnel, and administration tasks, a key deliverable for the Deputy Commandant for Mission Support-led Personnel Support Initiative (PSI). The competencies, qualifications, and tools outlined here apply to all personnel at Personnel and Administration (P&A) Offices and Servicing Pay Offices (SPOs), and are designed to support doctrine and standards established Interim Technical Authority Guidance for Military Workforce Pay, Personnel, and Administration, PSCNOTE 5402
Sept. 15, 2022
Leave Balance Guidance for the End of the Fiscal Year
To avoid leave balance issues at the end of the fiscal year, commands and supervisors are directed to approve or disapprove all pending Direct Access (DA) absence requests by COB 19SEP22. Requests submitted after this date must be approved or denied immediately. Military members should check their DA accounts to ensure all pending requests have been cleared prior to the deadline.
Sept. 14, 2022
Personnel Service Center Awards Branch Update
ALCGPSC message 114/22 reminds units of the requirement to provide copies of unit awards to PSC-PSD-mua. It also provides information on award submission requirements and the procedure for Concurrence Requests.
Aug. 2, 2022
Known-Issue: Direct-Access Data Entry of Reserve Maternity Compensation IDT Credit.
ALCOAST 140/22 announced the implementation of a maternity absence policy for new mothers. There will not be a separate Duty Status category in Direct Access (DA) for maternity absence – it is IDT; however, we are working to add a “Maternity Absence” Duty Purpose in DA. Until that is added, commands should use the MED Duty Purpose. Please be
Feb. 16, 2022
Guidance for DA Orders Completion During FSMS
ALCGPSC message 027/22 provides an update for processing permanent change of station (PCS) orders for members who executed a PCS in the Fiscal Year 2022 (FY22). P&A offices in coordination with SPOs will have until close of business 17 Feb 2022 to complete all necessary administrative and payroll transactions associated with reporting members in from PCS, including completion of supporting actions for member pay and entitlements. Limited time exists to complete P&A and SPO actions and PPC ticket resolution prior to the SPO payroll cutoff.
Sept. 17, 2021
Known Issue: Direct Access Excel Spreadsheet Viewing- work around
If your computer has migrated to Office 365/ The Cloud, you may experience issues viewing certain excel spreadsheets from direct access (web pages or excel 2003 version).
Sept. 15, 2021
WEBNOW-Electronically Imaged Record Viewing Slated for Upgrade 16/17 September.
Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Imaged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.
Sept. 8, 2020
Servicing Personnel Office Consolidation Update: SFO Galveston SPO Closed
The SPO located at SFO Galveston (008282) has been disestablished in DA. All records previously serviced by the SPO at SFO Galveston have been moved to Base NOLA SPO (042311).
Aug. 28, 2020
Sea Duty for Advancement - Not the Same as Sea Time for Points
The sea/surf duty time for advancement and points are both calculated based on Direct-Access data entry (e.g., PCS report / depart dates, Surfman competencies, and Career Sea Pay start / stop dates). However, different rules apply as to when the "clock stops" with regard to periods of TDY away from the CSP eligible vessel.
Oct. 2, 2019
Known Issue: DA Cost of Living Allowance for the Continental United States (CONUS COLA)
An issue has been detected with Direct Access (DA) CONUS COLA transactions.
Sept. 17, 2019
Known Issue: DA Hostile Fire Pay / Imminent Danger Pay and Hardship Duty Pay for Location in a Designated Area Monthly Payout Limit
Direct Access does not allow a payment for Hostile Fire Pay / Imminent Danger Pay (HFP/IDP) and Hardship Duty Pay for Location in a Designated Area (HDP-L (DA)) to exceed $325 in a month. Direct Access will deduct any dollar amount over $325.
Aug. 7, 2019
Known Issue: Marital Status and Rehires
We've added a known issue to the Marital Status topic in DA Knowledge Base.
May 6, 2019
Direct Access Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start failure
Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start failure. If a member reports in TEMDU first and then to the cutter CGSMR doesn’t auto start and needs to be manually started via meal rate request
Dec. 14, 2018
Reminder for SPOs: Changing State Taxes
When changing a member's state income tax withholding, always insert a new row from the Federal Tax Data tab. This is counter-intuitive given there's a separate State Tax Data tab but that's how it works.