U. S. Coast Guard Pay & Personnel Center
Direct-Access Planned Maintenance Outage
Direct Access will not be available from Thursday, June 30, 2022 at 9:00 PM (CDT) until Friday, July 1, 2022, at 1:00 AM (CDT). This outage is necessary for system and server maintenance.
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
For E-Gov Travel Sys (ETS) Call the
hotline: 1-866-800-USCG (8724)
Customer Care - PPC-DG-CustomerCare@uscg.mil
Web Content Manager - PPC-SMB-PPC-PD@uscg.mil
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Feb. 16, 2022
Guidance for DA Orders Completion During FSMS
ALCGPSC message 027/22 provides an update for processing permanent change of station (PCS) orders for members who executed a PCS in the Fiscal Year 2022 (FY22). P&A offices in coordination with SPOs will have until close of business 17 Feb 2022 to complete all necessary administrative and payroll transactions associated with reporting members in from PCS, including completion of supporting actions for member pay and entitlements. Limited time exists to complete P&A and SPO actions and PPC ticket resolution prior to the SPO payroll cutoff.
Dec. 8, 2021
Payroll Processing Schedule for CY-2022 (PDF)
E-Mail ALSPO message D/21 provides the Payroll Processing Schedule for Calendar Year (CY) 2022.
Sept. 17, 2021
Known Issue: Direct Access Excel Spreadsheet Viewing- work around
If your computer has migrated to Office 365/ The Cloud, you may experience issues viewing certain excel spreadsheets from direct access (web pages or excel 2003 version).
Sept. 15, 2021
WEBNOW-Electronically Imaged Record Viewing Slated for Upgrade 16/17 September.
Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Imaged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.
May 10, 2021
May 2021 Military Payroll Processing Schedule
May 2021 AD Payroll Processing Schedule is as follows.
Sept. 8, 2020
Servicing Personnel Office Consolidation Update: SFO Galveston SPO Closed
The SPO located at SFO Galveston (008282) has been disestablished in DA. All records previously serviced by the SPO at SFO Galveston have been moved to Base NOLA SPO (042311).
Aug. 28, 2020
Sea Duty for Advancement - Not the Same as Sea Time for Points
The sea/surf duty time for advancement and points are both calculated based on Direct-Access data entry (e.g., PCS report / depart dates, Surfman competencies, and Career Sea Pay start / stop dates). However, different rules apply as to when the "clock stops" with regard to periods of TDY away from the CSP eligible vessel.
Oct. 2, 2019
Known Issue: DA Cost of Living Allowance for the Continental United States (CONUS COLA)
An issue has been detected with Direct Access (DA) CONUS COLA transactions.
Sept. 17, 2019
Known Issue: DA Hostile Fire Pay / Imminent Danger Pay and Hardship Duty Pay for Location in a Designated Area Monthly Payout Limit
Direct Access does not allow a payment for Hostile Fire Pay / Imminent Danger Pay (HFP/IDP) and Hardship Duty Pay for Location in a Designated Area (HDP-L (DA)) to exceed $325 in a month. Direct Access will deduct any dollar amount over $325.
Aug. 7, 2019
Known Issue: Marital Status and Rehires
We've added a known issue to the Marital Status topic in DA Knowledge Base.
May 6, 2019
Direct Access Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start failure
Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start failure. If a member reports in TEMDU first and then to the cutter CGSMR doesn’t auto start and needs to be manually started via meal rate request
Dec. 14, 2018
Reminder for SPOs: Changing State Taxes
When changing a member's state income tax withholding, always insert a new row from the Federal Tax Data tab. This is counter-intuitive given there's a separate State Tax Data tab but that's how it works.
Oct. 29, 2018
Promulgation of Special Duty Pay (SDP) , COMDTINST 1430.1Q
Major Change: Special Duty Pay (SDP) is no longer tied to billets. Effective 01 OCT 18, members will be authorized SDP if they meet all eligibility criteria as announced COMDT COGARD WASHINGTON DC 300926 AUG 18/ACN 087/18