PPC Logo

USCG Pay & Personnel Center             

DIRECT ACCESS

Direct Access is currently operational. Given the recent upgrades, the C5I Service Center is actively monitoring for residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. PPC advises users who are experiencing login issues to delay submitting a help ticket or contacting product support at this time. To help the C5I Service Center address any issues that may develop, we recommend waiting 24 hours before contacting the C5I Service Center Product Support Service Desk.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Coast Guard users with CGOne Network Accounts must NOW log in via Common Access Card (CAC).  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The C5I Service Center is sending emails with pre-generated passwords and guidance to Non-CAC users with email addresses on file within DA. Non-CAC holders who do not receive this email by 24 March 2025 are advised to contact the Product Support Service Desk for assistance. 

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

All other personnel requests (not related to DA technical issues) will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724.

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency. 

PPC Page Menu
Redirecting...
Contact Us

 

Customer Service Feedback

 

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Telephone:
(866) 772-8724
0730-1600 (Central time) M-F


E-Mail:
PPC-DG-CustomerCare@uscg.mil


Web Content Manager 

Feedback button

New Pay Entitlement - Assignment Incentive Pay for Cutters Undergoing Maintenance Periods (AIP-CMP)

PRINT  |  E-MAIL

R 211505Z OCT 22
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 399/22
SSIC 7220

Subj:  Assignment Incentive Pay for Cutters Undergoing Maintenance Periods (AIP-CMP)

  1. 37 U.S.C. Section 352 - Assignment pay or special duty pay
  2. 37 U.S.C. Section 204 - Entitlement
  3. Coast Guard Pay Manual, COMDTINST M7220.29D

1. Under the authority of REF (A), this ALCOAST announces the establishment of Assignment Incentive Pay for Cutters Undergoing Maintenance Periods (AIP-CMP), a special pay. AIP-CMP may be paid to active duty officers and enlisted members entitled to Basic Pay under REF (B), including Reservists on active duty who are permanently assigned to a career sea pay (CSP) eligible cutter, and whose CSP has been stopped in conjunction with a lengthy cutter maintenance period, such as SLEP, MMA, etc. AIP-CMP is authorized effective 01 OCT 2022 in the amount of $200 per month.

2. In relation to other pays, AIP-CMP is:

  1. Not payable for any period for which a member is paid CSP;
  2. Aside from 2.a. above, payable in addition to any pay, allowance, special pay, incentive pay, or any other monetary benefit to which the member might otherwise be entitled;
  3. Taxable income for federal and state tax purposes, but is not subject to Federal Insurance Contributions Act (FICA) Tax; and
  4. Not included in the computation of sale or settlement of unused accrued leave, Retired Pay, reenlistment bonus, Continuation Pay, Separation Pay, or Disability Severance Pay.

3. AIP-CMP starts on the date of the COMDT (CG-1332) decision memo authorizing the designated unit, or the date after the member's CSP has stopped due to absence from the cutter resulting from a cutter maintenance period as designated by COMDT (CG-1332), whichever is later. AIP-CMP may not be paid retroactively.

4. AIP-CMP stops the date prior to the date the member's CSP is restarted, or the date prior to the date a member:

  1. Is discharged or released from active duty;
  2. Is confined as a result of a court-martial sentence;
  3. Is absent without leave, with AIP-CMP restarted upon return from such absence;
  4. Departs on a permanent change of station (PCS) order from an assignment where AIP-CMP is authorized, in which case AIP-CMP stops the day prior to the date of departure from the assignment; or
  5. Departs the vicinity of a unit for which AIP-CMP is authorized, with no expectation of return prior to separation or retirement (e.g., leave or administrative absence).

5. AIP-CMP Governance. AIP-CMP is a special pay intended to encourage active duty military personnel to volunteer for cutter assignments by providing a monetary incentive to compensate members during lengthy cutter maintenance periods when CSP would normally stop. COMDT (CG-1332) designates Coast Guard units for AIP-CMP purposes.

6. Rates Payable. The monthly rate of AIP-CMP is $200. The portion of the month in which AIP-CMP starts or stops will be prorated. The 31st day of a month is not countable under any circumstances. COMDT (CG-1) may adjust payment levels based on Service needs. Authorization and termination of designated units will be communicated via decision memo. Changes to monthly payment rates will be announced via ALCOAST.

7. The contents of this message will be incorporated into the next change to REF (C), which will be released within the next year.

8. POC: Questions regarding this ALCOAST may be directed to Office of Military Personnel Policy, Compensation Division (CG-1332) at: SMB-COMDT-COMPENSATION@uscg.mil.

9. COs and OICs of cutters, as well as the servicing P&As and SPOs must bring the contents of this ALCOAST to the attention of all personnel.

10. This message will be canceled on 20 OCT 2023.

11. RADM B. K. Penoyer, Assistant Commandant for Human Resources (CG-1), sends.

12. Internet release is authorized.



The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.