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USCG Pay & Personnel Center             

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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ALCGENL 028/25 SUBJ: ASSIGNMENT YEAR 2026 (AY26) ENLISTED PERSONNEL MANAGEMENT (EPM) BOARDS AND PANELS KICK-OFF

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R 162140Z APR 25 MID120001872344U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGENL
BT
UNCLAS
ALCGENL 028/25
SUBJ: ASSIGNMENT YEAR 2026 (AY26) ENLISTED PERSONNEL MANAGEMENT (EPM)
BOARDS AND PANELS KICK-OFF
A. Guidance and Eligibility Criteria for Enlisted Personnel Boards
and Panels, PSCINST 1401.2 (series)
B. Commandant's and Master Chief Petty Officer of the Coast Guard's
Guidance to AY26 Enlisted Selection Boards and Panels
1. This message announces the official release of the AY26 EPM Boards
and Panels schedule. Members are encouraged to reference the schedule
and SharePoint throughout AY26 for the most up-to-date information.
The EPM-1 Boards and Panels SharePoint can be found at
https://uscg.sharepoint-mil.us/sites/psc_spo/psc-epm/epm-1/Boards%20
and%20Panels/SitePages/Boards-and-Panels.aspx
2. ALL members whose records will be reviewed by a Board or Panel in
AY26 should review and be familiar with Refs A and B. All members
are highly encouraged to submit a career advisory request to EPM-4.
Pre-panel counseling requests should be submitted as soon as
possible to best facilitate appointment availability.
3. Specific eligibility requirements, application processes, and
deadlines for individual programs will be established through program
or convening-specific CG General Messages and will be published on
SharePoint.
4. Panel results messages will be released via CG General Messages
approximately two weeks after each panel adjourns.
5. Points of Contact:
 a. EPM-1 Boards and Panels SMB:
 HQS-SMB-CGPSC-EPM-1-PANELS@USCG.MIL
 b. EPM-1 Boards and Panels:
 CSCM Nicholas Wright, Nicholas.A.Wright@uscg.mil
 LT Peyton Bowler, Peyton.J.Bowler@uscg.mil
 c. Individual Program Managers:
 Found on the schedule of enlisted boards and panels or within
 each individual convenings tab.
6. EPM SharePoint Pages:
 a. EPM-1:
 https://uscg.sharepoint-mil.us/sites/psc_spo/psc-epm/epm-1/
 SitePages/ENLISTED-PERSONNEL-MANAGEMENT-(EPM-1).aspx
 b. EPM-2:
 https://uscg.sharepoint-mil.us/sites/psc_spo/psc-epm/EPM-2/
 SitePages/Assignments-Branch-(EPM-2).aspx
 c. EPM-3:
 https://uscg.sharepoint-mil.us/sites/psc_spo/psc-epm/epm-3
 /SitePages/Enlisted-Evaluation-System-(EES).aspx
 d. EPM-4:
 https://uscg.sharepoint-mil.us/sites/psc_spo/psc-epm/epm-4/
 SitePages/Enlisted-Career-Advisory-Branch.aspx
7. CAPT J. W. Guyer, Chief, Enlisted Personnel Management Division, sends.
8. Internet release is authorized.



The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.