USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system. Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs. We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs. The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

Note: The issue which was preventing the issuance of PCS orders and entitlements has been resolved. If you continue to experience issues with your PCS orders or entitlements, the Pay and Personnel Center PCS Assist Team is standing by to assist (844-727-2022, PCSAssist@uscg.mil).

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Self-Service

https://hcm.direct-access.uscg.mil
https://e2.gov.cwtsatotravel.com/

Pay & Personnel News Updates from our Branches

ALCGRSV 050/24 - RESERVE PERSONNEL CAREER COUNSELING SYSTEM

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Aug. 19, 2024 —

BT
UNCLAS
ALCGRSV 050/24
SUBJ: RESERVE PERSONNEL CAREER COUNSELING SYSTEM
A. ALCGRSV 046/24, AY25 RESERVE PERSONNEL MANAGEMENT ROADSHOW
SOLICITATION
1. The Reserve Personnel Management (RPM) Division provides counseling sessions through the Reserve Personnel Career Counseling (RPCC) system.
2. The RPCC provides career management counseling to all Reserve personnel with special emphasis on career decisions, assignment competitiveness, promotions and advancements.
3. The RPCC system consists of three lines of effort which effectively communicate career management and recommendations based upon the environment and current needs of the service. These lines of effort are:
a. The RPCC Guide;
b. RPM Roadshows, outlined in REF A; and
c. Individual Reserve Personnel Career Counseling sessions.
4. The RPCC guide provides an overview of a successful career path, based upon known assignment, retention, promotion and advancement actions. The RPCC Guide is accessible on the RPM-2 web site here.
5. Individual Reserve Personnel Career Counseling sessions are interactive discussions normally conducted via phone/Teams. These individually tailored sessions include a joint review of the member’s Official Military Personnel File (OMPF), a discussion of career paths, a review of the assignment process, and future assignment recommendations and professional development opportunities which improve competitiveness.
a. Members must read the RPCC Guide sections pertinent to them before requesting an Individual RPCC session.
b. Members must review their record prior to the counseling session and have any questions or concerns ready for discussion. To access OMPFs please go here.
c. Members requesting an Individual RPCC session must email HQS-DG-CGPSC-RPM-RPCC@uscg.mil with tentative dates and times of availability. RPM will reply and establish a firm appointment that meets the member's schedule, even if after-hours or weekends.
6. The target audience for the RPCC system are Officers O4 and below, CWOs, and all Enlisted members.
7. CAPT Troy E. Fryar, Chief, CG PSC-RPM, sends.
8. Internet release authorized.