USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access is currently operational. Given the recent upgrades, the C5I Service Center is actively monitoring for residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. PPC advises users who are experiencing login issues to delay submitting a help ticket or contacting product support at this time. To help the C5I Service Center address any issues that may develop, we recommend waiting 24 hours before contacting the C5I Service Center Product Support Service Desk.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Coast Guard users with CGOne Network Accounts must NOW log in via Common Access Card (CAC).
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The C5I Service Center is sending emails with pre-generated passwords and guidance to Non-CAC users with email addresses on file within DA. Non-CAC holders who do not receive this email by 24 March 2025 are advised to contact the Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

All other personnel requests (not related to DA technical issues) will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724.

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 383/24 - UPDATED CRITICAL HOUSING AREA (CHA) POLICY

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Sept. 30, 2024 —

R 301650Z SEP 24 MID120001424013U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 383/24
SSIC 11101
SUBJ: UPDATED CRITICAL HOUSING AREA (CHA) POLICY
A. Critical Housing Areas (CHA), COMDTINST 11101.15B
B. Critical Housing Areas (CHA), COMDTINST 11101.15A
1. This ALCOAST announces the promulgation of REF (A) and
the cancellation of REF (B). REF (A) authorizes significant
quality of life enhancements for accompanied and unaccompanied
members, summarized below.
2. Critical Housing Areas (CHA) policy has been updated to allow
members in receipt of PCS orders to a CHA location, or assigned to
an area that is subsequently designated a CHA, to request Basic
Allowance for Housing, and if applicable Cost of Living Allowance
in the Continental Unites States, for a location other than members'
Permanent Duty Station, or in the case of unaccompanied members,
for the location of members' residence.
3. In all cases the criteria set forth in REF (A) must support
non-availability of housing.
4. For policy questions contact COMDT (CG-1M2) at
HQS-SMB-CG-Housing@uscg.mil.
5. RADM M. W. Raymond, Assistant Commandant for Military Personnel
(CG-1M), sends.
6. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.