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USCG Pay & Personnel Center             

ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS (DA)

At 0600 EST, Wednesday, December 18, 2024, availability to DA will be limited to only those users performing tasks associated with 2025 payroll and regulatory changes. DA will be reactivated at 0600 EST, Friday, January 3, 2025. This limited availability is necessary to prevent the submission of self-service, unit P&A and SPO transactions that could potentially conflict with legislative and regulatory changes. Limited availability to DA impacts all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service in DA for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected.  Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update. 

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests.  Please allow 5 days upon submission for response. 

Guide: Passwords and Set up/Update Security Questions

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Pay & Personnel News Updates from our Branches

ALCGENL 408/24 SUBJ: AY25 FEMALE AFLOAT ERESUME GUIDANCE

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R 152114Z NOV 24 MID120001549624U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGENL
BT
UNCLAS
ALCGENL 408/24
SUBJ: AY25 FEMALE AFLOAT ERESUME GUIDANCE
A. Military Assignments and Authorized Absences Manual, COMDTINST M1000.8A
B. Women Afloat (sharepoint-mil.us)
C. Assignments Branch (EPM-2) (sharepoint-mil.us)
1. The purpose of this message is to increase awareness of underway
opportunities for women to serve at sea and to provide guidance to all female members desiring to compete for an afloat assignment in Assignment Year 2025. Due to the necessary changes brought about by Force Alignment Initiative 2.0, several mixed gender cutters were placed into a "Commission Special" status, whereby EPM will no longer staff each identified cutter. Recognizing a loss in underway opportunities, EPM highly encourages female members who desire to serve afloat to follow the guidance:
a. Female members interested in competing for afloat assignments should list
all desired cutters on their eResume, regardless of the ship's gender make up,
cutter platform or current female berthing availability.
b. If a cutter is currently gender neutral or all male, EPM will work with each individual command and program stakeholders to attempt a conversion of the unit to mixed gender, if there is a candidate pool to support the conversion. EPM tracks this data set and will continue to promote and expand underway opportunities for women to serve at sea.
2. All women interested in afloat positions are highly encouraged to contact
the Women Afloat Coordinator for guidance on any questions they may have.
Women Afloat Coordinator: EMC Sharina Komen (206) 827-0160.
3. Released by: LCDR N. Kenney (202) 795-6593.
4. Internet release authorized.
BT