USCG Pay & Personnel Center

Retiree Self-Service E-Gov Travel System (ETS)

ATTENTION - E2 USERS

Single sign on (CAC) for E2 is currently causing profiles issues. Please refrain from using and/or creating CAC E2 profiles until further notice. Using the user name and password (historical E2 log on process) should be used at this time, at E2 User ID and password

ETS ERROR

ETS is currently producing an error when creating new accounts or updating user IDs/EMPLIDs to current accounts. We are aware of the issue and working with the contractors to get this resolved as quickly as possible. If a member who does not have an ETS account is needing to book upcoming travel with a departure date within the next 5-7 days, they will need to call the TMC/SATO to make any reservations and insist that the booking be made without a profile.

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

ALCOAST 178/25 SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESS

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April 11, 2025 —

R 102100Z APR 25 MID120001842473U
FM COMDT COGARD WASHINGTON DC TO ALCOAST
BT UNCLAS
ALCOAST 178/25 SSIC 4600
SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESS
A. The Joint Travel Regulations (JTR)
B. Coast Guard Supplement to the Joint Travel Regulations (CGS-JTR), COMDTINST 4600.17B
1. Hurricane season begins 01 June and continues through 30 November. In preparation, it is vital
that all Coast Guard
members, civilians, and their families become familiar with the tools and resources available to
them.
2. Military personnel can visit the Office of Military personnel Policy (CG-1M12) website for
helpful information on evacuation allowances and frequently asked questions. This information will
help you and your family be better prepared. Visit the site at: (Copy and Paste URL Below into
Browser)
https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for
-Human-Resources-CG-1/Director-of-Military-Personnel-CG-13/Military-
Personnel-Policy-CG-133-/Military-Pay-and-Compensation-Division-CG- 1M12/
3. Civilian personnel can visit the Office of Civilian Human Resources (CG-1C) website for the
Civilian Emergency Situations Guide to find important information on evacuation allowances. This
information can be accessed at:
(Copy and Paste URL Below into Browser)
https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for
-Human-Resources-CG-1/Civilian-Human-Resources-Diversity-and-
Leadership-Directorate-CG-12/Civilian-HR/
4. Commands are encouraged to contact COMDT (CG-1M12) at:
SMB-COMDT-TravelTransportationPolicy@USCG.MIL prior to a hurricane or event which may require
evacuation, to obtain correct travel
entitlement guidance. Commands may also contact PPC Travel for guidance on drafting evacuation
messages and preparing travel claims after the natural disaster is over.
(Copy and Paste URL Below into Browser) https://www.dcms.uscg.mil/ppc/travel/
5. All personnel are reminded to update their Coast Guard Personnel Accountability and Assessment
System (CGPAAS) information at: (Copy and Paste URL Below into Browser)
https://cgpaas.uscg.mil/
6. Information about support programs and services available to Coast Guard members, civilian personnel, and family members are
available on the HSWL app available at: (Copy and Paste URL Below into Browser)
https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant
-for-Human-Resources-CG-1/Health-Safety-and-Work-Life-CG-11/
Office-of-Work-Life-CG-111/Ombudsman-Program/Ombudsman-App/
Download the "USCG HSWL" app on your cell phone to have all the hurricane resource information
listed above readily available, 24/7.
7. To protect your financial assets in the event of a hurricane, consider the following best
practices:
a. Review your insurance policy(ies) to ensure you have adequate coverage for your home before a
potential loss occurs.
b. If you rent a house or apartment and do not already have renter's insurance, you may want to
explore the option of purchasing a policy.
c. Keep in mind that most standard homeowner and renter's insurance policies do not cover flood
damage. Flood insurance is available separately, and many policies require a 30-day waiting period
before coverage takes effect.
8. The safety and protection of Coast Guard members and their families are of paramount concern and
you are strongly encouraged to prepare early for a safe hurricane season.
9. COMDT (CG-1M12) Travel & Transportation Policy team can be
reached by email at: SMB-COMDT-TravelTransportationPolicy@USCG.MIL
10. CAPT Ryan P. Matson, Acting Assistant Commandant for Military Personnel (CG-1M), sends.
11. Internet release is authorized.