USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

mLINQS SYSTEM MAINTENANCE COMPLETED

mLINQS maintenance has been completed and all functions related to PCS relocation processing have been restored. Please ensure all orders are processed from DA as no manual creation of relocations are authorized.

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

ALCOAST 178/25 SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESS

PRINT | E-MAIL

April 11, 2025 —

R 102100Z APR 25 MID120001842473U
FM COMDT COGARD WASHINGTON DC TO ALCOAST
BT UNCLAS
ALCOAST 178/25 SSIC 4600
SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESS
A. The Joint Travel Regulations (JTR)
B. Coast Guard Supplement to the Joint Travel Regulations (CGS-JTR), COMDTINST 4600.17B
1. Hurricane season begins 01 June and continues through 30 November. In preparation, it is vital
that all Coast Guard
members, civilians, and their families become familiar with the tools and resources available to
them.
2. Military personnel can visit the Office of Military personnel Policy (CG-1M12) website for
helpful information on evacuation allowances and frequently asked questions. This information will
help you and your family be better prepared. Visit the site at: (Copy and Paste URL Below into
Browser)
https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for
-Human-Resources-CG-1/Director-of-Military-Personnel-CG-13/Military-
Personnel-Policy-CG-133-/Military-Pay-and-Compensation-Division-CG- 1M12/
3. Civilian personnel can visit the Office of Civilian Human Resources (CG-1C) website for the
Civilian Emergency Situations Guide to find important information on evacuation allowances. This
information can be accessed at:
(Copy and Paste URL Below into Browser)
https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for
-Human-Resources-CG-1/Civilian-Human-Resources-Diversity-and-
Leadership-Directorate-CG-12/Civilian-HR/
4. Commands are encouraged to contact COMDT (CG-1M12) at:
SMB-COMDT-TravelTransportationPolicy@USCG.MIL prior to a hurricane or event which may require
evacuation, to obtain correct travel
entitlement guidance. Commands may also contact PPC Travel for guidance on drafting evacuation
messages and preparing travel claims after the natural disaster is over.
(Copy and Paste URL Below into Browser) https://www.dcms.uscg.mil/ppc/travel/
5. All personnel are reminded to update their Coast Guard Personnel Accountability and Assessment
System (CGPAAS) information at: (Copy and Paste URL Below into Browser)
https://cgpaas.uscg.mil/
6. Information about support programs and services available to Coast Guard members, civilian personnel, and family members are
available on the HSWL app available at: (Copy and Paste URL Below into Browser)
https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant
-for-Human-Resources-CG-1/Health-Safety-and-Work-Life-CG-11/
Office-of-Work-Life-CG-111/Ombudsman-Program/Ombudsman-App/
Download the "USCG HSWL" app on your cell phone to have all the hurricane resource information
listed above readily available, 24/7.
7. To protect your financial assets in the event of a hurricane, consider the following best
practices:
a. Review your insurance policy(ies) to ensure you have adequate coverage for your home before a
potential loss occurs.
b. If you rent a house or apartment and do not already have renter's insurance, you may want to
explore the option of purchasing a policy.
c. Keep in mind that most standard homeowner and renter's insurance policies do not cover flood
damage. Flood insurance is available separately, and many policies require a 30-day waiting period
before coverage takes effect.
8. The safety and protection of Coast Guard members and their families are of paramount concern and
you are strongly encouraged to prepare early for a safe hurricane season.
9. COMDT (CG-1M12) Travel & Transportation Policy team can be
reached by email at: SMB-COMDT-TravelTransportationPolicy@USCG.MIL
10. CAPT Ryan P. Matson, Acting Assistant Commandant for Military Personnel (CG-1M), sends.
11. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.