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USCG Pay & Personnel Center             

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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ALCGENL 027/25 SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL FINAL ELIGIBILITY LIST

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R 162130Z APR 25 MID120001872298U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGENL
BT
UNCLAS
ALCGENL 027/25
SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL FINAL ELIGIBILITY LIST
A. ALCGENL 004/25
B. ALCGENL 012/25
C. Enlistments, Evaluations, and Advancements,
COMDTINST M1000.2 (series)
D. Guidance and Eligibility Criteria For Enlisted Personnel Boards
and Panels, PSCINST 1401.2 (series)
E. Commandant's and Master Chief Petty Officer of the Coast Guard's
Guidance to AY26 Enlisted Selection Boards and Panels
1. This message serves as the final eligibility list for the 2025
Master Chief Advancement Panel (MCAP), announced in Ref A. Senior
Chief Petty Officers (SCPOs) identified in the list accessible in
paragraph 3 are candidates for the 2025 MCAP and should review this
message and Refs A thru E in their entirety. Commanding Officers (COs)
and Officers-In-Charge (OICs) must ensure all members within their
command are aware of their candidacy.
2. The 2025 MCAP will convene on 05 May 2025. The Panel Eligibility
Date (PED) of 01 February 2025 IAW Ref A remains in effect.
3. The list of 245 SCPOs is available at EPM-1 Boards and Panels MCAP
SharePoint page at https://uscg.sharepoint-mil.us/sites/psc_spo/pscepm/epm-1/Boards%20and%20Panels/SitePages/Master-Chief-AdvancementPanel.aspx.
4. All SCPOs who meet the criteria outlined in Ref C are eligible
for consideration by the 2025 MCAP, and the panel may recommend all
eligible candidates for advancement.
5. All SCPOs on the MCAP eligibility list should immediately, if not
already, take steps to review their official record in iPERMS. For
information on how to update your record see the "How to Update Your
Personnel Record" document on the EPM-1 MCAP SharePoint page. When
submitting your updates, indicate "URGENT: MCAP CANDIDATE" in the
subject line.
6. All candidates should review Ref E, The Commandant's and
Master Chief Petty Officer of the Coast Guard's Guidance to AY26
Enlisted Selection Boards and Panels, which establishes their vision
for selection to Master Chief Petty Officer. Ref E will be provided
to the Panel and is available on the EPM-1 MCAP SharePoint page.
7. Members who are omitted or included on the MCAP eligibility list
in error shall email EPM-1 at HQS-SMB-CGPSC-EPM-1-Panels@uscg.mil
and copy CSCM Nicholas Wright. The email shall include "MCAP" in the
subject line.
8. For additional information, visit the EPM-1 MCAP Sharepoint page at
https://uscg.sharepoint-mil.us/sites/psc_spo/psc-epm/epm-1/Boards%20
and%20Panels/SitePages/Master-Chief-Advancement-Panel.aspx.
9. CAPT J. W. Guyer, Chief, Enlisted Personnel Management, sends.
10. Internet release authorized.



The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.