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USCG Pay & Personnel Center             

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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ALCGRSV 020/25 SUBJ: RESERVE WORKFORCE - MEMBERS WITH MORE THAN 30 YEARS OF SERVICE

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R 121439Z MAY 25 MID120001928334U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGRSV
BT
UNCLAS
ALCGRSV 020/25
SUBJ: RESERVE WORKFORCE - MEMBERS WITH MORE THAN 30 YEARS OF SERVICE
A. MILITARY SEPARATIONS, COMDTINST 1000.4 (SERIES)
1. In accordance with articles 10.A.4.c and 10.B.6 of ref. A, reserve Chief
Warrant Officers (CWOs) and reserve enlisted members shall be removed from
an active status after completion of 30 years total time in service (TIS).
Total TIS is computed using a member's pay entry base date.
2. This message details reserve personnel who will complete 30 years TIS
on or before 30 September 2026 as well as those reserve personnel
previously approved for 30-year TIS waivers that expire on or before
30 September 2026. These members will receive a reserve component category
change to the Inactive Status List (ISL) effective the day after they
complete 30 years TIS or the date their current waiver expires, unless they
submit a request for transfer to a retired status. Retirement transfer
requests shall be submitted to CG PSC-RPM-1 on CG Form 2055A, through the
chain of command, no less than 100 days and up to one year prior to the
requested retirement date. The latest version of the CG-2055A may be found
on the following CG PPC website: https://www.dcms.uscg.mil/ppc/pd/forms/.
The requested retirement date must not exceed the first of the month
following attainment of the respective effective date. Reservists who have
received CG PSC-RPM approved waivers to remain in an active status beyond
30 September 2026, and those with approved retirement requests effective
on or before their 30-year TIS mark, are not listed below.
LAST NAME FIRST NAME RATE EFFECTIVE DATE
ACEVES ULYSSES MKC 9/1/2026
CANTU STEVEN ET1 6/1/2026
FEIMSTER JOHN ISS4 8/1/2026
GLASS CLIFFORD ITC 7/1/2026
HOAGLAND TIMOTHY MECS 9/1/2026
KASTRITSIOS PETER MKC 10/1/2025
KNIGHT SHAWN EMC 6/1/2026
MCCOY CHRISTOPHER ENG4 5/1/2026
MCINTIER JAMES MEC 1/1/2026
PAVICIC JOHN YNC 9/1/2026
SCHMIDT CATHERINE YNC 8/1/2026
THOMSON CHRISTOPHER MSTCS 4/1/2026
ZWIKER KEVIN ISCS 8/1/2026
ZIEMINSKI GREGORY MECS 12/1/2025
3. Anticipated SELRES vacancies based upon separation of the above members
will become part of the AY26 assignment cycle.
4. In accordance with article 10.G.1 of ref. A, members of the Ready Reserve
may have their eligibility age for receipt of retired pay reduced below age
60, but not less than age 50, by three months for each aggregate of 90 days
the member performs qualifying active duty on or after 28 January 2008. 
Members are encouraged to visit the CG PPC (ADV) website to review
guidance on how to calculate early RET-1 transfer eligibility:
https://www.dcms.uscg.mil/ppc/adv/points/. To request an early retirement
calculation, members should select both RET-2 and Early RET-1 options in
block 8 of the CG-2055A. Upon receipt of early RET-1 calculations, members
from the CG PSC-RPM-1 Status section will forward early RET-1 calculations
to the unit for further discussion on eligibility and transfer options.
5. Units identifying a critical Service need may submit a waiver request to
CG PSC-RPM-1 to retain their member identified above in an active status
beyond the identified date. The waiver request must be in standard CG memo
format, include the exact dates requested, a description of the specific
Service need, the transition plan to alleviate the need for a waiver at the
end of the requested period, steps taken to identify candidates not requiring
a waiver, and a completed CG-2055A in the event the request is denied to
alleviate any delay in retirement processing. Submit complete waiver requests
100 days prior to the member completing 30 years of TIS to:
HQS-SMB-CGPSC-RPM-1-WAIVER@uscg.mil.
6. POC for this message is CWO2 Orber L. Pereira via
email at Orber.L.Pereira@uscg.mil or via phone at (202) 795-6514.
7. CAPT T. E. Fryar, Chief, CG PSC-RPM, sends.
8. Internet release authorized.



The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.