USCG Pay & Personnel Center

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DIRECT ACCESS

Direct Access (DA) is currently offline due to the implementation of security enhancements. Stakeholders throughout the C5I Community and CGCYBER are working tirelessly to bring DA back online as quickly as possible - WE APPRECIATE YOUR PATIENCE!

DA’s status will be updated accordingly on the logon screen once services are fully restored.

ATTENTION: As announced in ALCOAST 105/25, the implementation of multi-factor authentication (MFA) for DA began on 17 March 2025 to improve security.  

Once successfully implemented, Coast Guard users with CGOne Network Accounts must log in via Common Access Card (CAC).

Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The use of MFA one-time passcodes will be implemented for Non-CAC holders at a later date. Guidance with pre-generated passwords is being sent to users outside of the CGOne Network via email addresses on file within DA. Non-CAC holders who did not receive the email must contact the Product Support Service Desk for assistance.

Once services are restored, contact the Product Support Service Desk at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password rests or logon assistance. 

All other requests will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724. 

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGPSC 005/25 SUBJ: PY25 DECEMBER REGULAR-TO-RESERVE COMMISSION APPOINTMENT PANEL RESULTS

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Jan. 16, 2025 —

R 132058Z JAN 25
FM COMCOGARD PSC WASHINGTON DC
TO ALCGPSC
BT
UNCLAS
ALCGPSC 005/25
SUBJ: PY25 DECEMBER REGULAR-TO-RESERVE COMMISSION APPOINTMENT PANEL RESULTS
A. Coast Guard Medical Manual, COMDTINST M6000.1 (series)
1. The Secretary has approved the report of the selection panel convened
on 3 December 2024 recommending the following officers for a Reserve
commission. Officers approved for a Reserve commission are listed below
in alphabetical order:
No. Rank Name Dept
1 LT Childs, Austin A. MSST LA/LB OPS SPRT DEPT
2 LT Hanson, Marissa N. OL-SFLC-NORFOLK VA
3 LT McConnel, Robert H. AIRSTA BORINQUEN
4 LT Murrow III, Donald L. AIRSTA BARBERS PT
5 LT Pehrson, Abigail G. ICC COUNTER NETWORK ACT DIV
6 LT Robinson, Jake C. PACAREA (PAC-81)
2. Current and former officers listed above shall have a DD-2697 completed
by a CG Medical Officer, in accordance with article 2.A.1.d(3) of REF A,
and ensure a copy is on file with CG PSC-RPM-1.
3. CG PSC-RPM-1 will contact members with rehire instructions. Current
officers will be accessed into the Reserve by their servicing
administrative office. Former officers will be accessed by CG PSC-RPM-3.
4. Officers who expect to be in zone for selection during promotion year
2026 should contact CG PSC-RPM-1 immediately. Accession into the Reserve
Component must be completed prior to any selection board convening date.
5. For any officer identified above who has already separated from active
duty, guidance on how to complete the accession for a Reserve commission
will be forwarded via e-mail or memo using the contact information listed
in Direct Access.
6. The Panel's membership and units are listed below:
Rank Name Unit
CDR John C. Elkins, USCGR PSU 305 COMMAND STAFF
CDR Claire P. Davenport, USCGR RL-(CG-1M11)-PORTSMOUTH VA
CDR Baron Z. Rickenbaker, USCGR D5 FORCE READINESS BR (DXR)
7. Questions regarding the Regular to Reserve application process
may be submitted via email to ARL-SMB-CGPSC-R2R-ROASP@uscg.mil.
8. Questions regarding the selection process or reserve officer promotions
may be submitted via email to HQS-SMB-CGPSC-RPM-BoardsPanels@uscg.mil.
9. Questions regarding assignment to the Selected Reserve (SELRES) may
be submitted via email to HQS-SMB-CGPSC-RPM-2-ASSIGNMENTS@uscg.mil.
10. RDML Z. Merchant, Commander, Personnel Service Center (CG-PSC), sends.
11. Internet release authorized.

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For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.