U. S. Coast Guard Pay & Personnel Center

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


(866) 772-8724
(785) 339-2200

For E-Gov Travel Sys (ETS) Call the 
hotline: 1-866-800-USCG (8724)



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Direct Access Maintenance and Limited Availability Periods Scheduled

Direct Access (DA) will not be available from 5:00 AM (Central Time) on Saturday, October 2, 2021 until 5:00 AM (Central Time), Tuesday, October 5, 2021. Access will be limited to only those users who will be performing tasks associated with security update and data center move.

DA will not be available from 5:00 PM (Central Time) on Friday, October 29, 2021 until 3:00 PM (Central Time), Saturday, October 30, 2021. Access will be limited to only those users who will be performing tasks associated with security update and data center move.

WebNow Upgraded to "Perceptive Experience" - New Link

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Im​aged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

Pay & Personnel News Updates from our Branches

Sept. 28, 2021

E-Gov Travel Service (ETS) List of Frequently Asked Questions Updated

Questions are coming in as we approach the ETS implementation date of 1 October 2021. We added links to User Guides & Quick Reference Cards. We added information about the Travel Assist Teams (TAT) and how to use your Government Travel Charge Card during the cutover.

Sept. 24, 2021

PCS Assist update—Work-around for phone line’s technical difficulties

Due to technical difficulties, the Permanent Change of Duty Station (PCS) Assist Team’s toll-free number, (833) 551-0887, is no longer available. The PCS Assist Team will still cease operations on September 30, 2021. Until that date, those with PCS customer service needs should route their requests to the appropriate administrative support, transportation, housing, or technical expert representatives. Also, the shared PCS mailbox will continue to be monitored through September 30, 2021.

Sept. 24, 2021

E-Gov Travel System (ETS) Travel Assist Team

ALCOAST 347/21: E-Gov Travel System (ETS) Travel Assist Team: The establishment and deployment of a Travel Assist Team (TAT) has been undertaken as part of the implementation of the ETS roll-out. This team will play a critical role during the implementation phase of ETS, easing the burdens during this transition for members and units. Our TAT members are assigned to designated geographic areas supporting the PPC Customer Call Center with inquiries from travelers and approvers using ETS.

Sept. 15, 2021

Fiscal Year 2022 "A" and "C" School Orders and TDY Travel Guidance

ALCOAST 341/21, Fiscal Year 2022 "A" and "C" School Orders and TDY Travel Guidance, clarifies "A" and "C" School TDY travel guidance, and highlights critical policy.

Sept. 15, 2021

Travel Assist Teams are Here to Help you Learn the New Electronic Travel System

The new travel system, E-Gov Travel System (ETS), implementation will begin on Oct. 1, 2021, the first quarter of fiscal year 2022 (Q1 of FY22). ETS is the Coast Guard’s all-in-one travel system that will assist our members with booking travel, creating and approving orders, and submitting travel claims.

Sept. 14, 2021

How to Process Dislocation Allowance During the FSMS Cutover Period

As the service moves to a new travel system, here’s what you need to know regarding DLA if you are PCSing.

Sept. 14, 2021

Coast Guard Switching to New Travel Management Center (TMC) as Part of a System Modernization

What you need to know about the new Travel Management Center

Sept. 14, 2021

ALCOAST 335/21, Cutover Financial System (CFS) – Guidance and Expectations

This ALCOAST provides details about the capabilities and use of the Cutover Financial System (CFS) during the Coast Guard's transition to the Financial Systems Modernization Solution (FSMS). During this period (1 Oct 21 – 17 Nov 21), the Coast Guard will be without a financial application to record obligations and track account balances.

Sept. 14, 2021

How To Use Your Government Travel Card During the FSMS Cutover Period

You may have heard about the new Financial Management System (FSMS) and the new travel system (ETS) coming online at the beginning of October. As this occurs, there is a scheduled “cut over period” and in order to assist travelers with this transition, the Coast Guard has announced an immediate temporary expanded use of the government travel charge card (GTCC). During this time members who are performing a permanent change of station (PCS), long-term temporary travel, or who are under disaster evacuation orders may use their travel cards, whereas normally they would not be allowed.

Sept. 13, 2021

New Travel Management Center (TMC) For Travel Reservations And Ticketing

Starting 01 October 2021, all official travel (e.g. airline, bus, ship, Alaska Marine Highway System, rental vehicle, lodging) must be arranged through CWTSato. Travelers shall continue using ADTRAV for reservations through 30 September 2021 if the travel is commencing before 15 October 2021.

Sept. 10, 2021

Government Travel Charge Card (GTCC) Program: Financial and Travel System Transition Guidance

ALCGPSC 087/21 announces immediate temporary expanded use of the Government Travel Charge Card (GTCC) to support travel requirements until completion of the new financial system cutover period as indicated in references ALCOAST 194/21 (Financial System Modernization Solution (FSMS) Implementation) and ALCOAST 237/21 (FSMS Implementation Update 1). These policy waivers offer a reliable means of financial support in the absence of standard travel advances being processed or travel claim payments being timely processed, particularly for Permanent Change of Station, Long-Term TAD, and Disaster Evacuation Orders.

Sept. 9, 2021

E-Gov Travel System (ETS) Training Schedule Updated.

The new travel system, E-Gov Travel System (ETS), implementation will begin on October 1, 2021. With such a significant transition, we are introducing a series of multiple two to four hour training sessions via virtual webinar sessions. These webinars will be available each week (including two Sunday sessions in October for Reservists) leading up to go-live, and will continue on a bi-weekly basis after go-live until the new calendar year.

Sept. 3, 2021

Guidance for Requesting Advance Dislocation Allowance (DLA) During Financial System Modernization Solution (FSMS) Cutover

This message provides guidance for requesting advance DLA for military members in receipt of permanent change of station (PCS)

Sept. 1, 2021

Rental Car Shortage Felt by Federal Travelers

Earlier this summer, the Rental Car Subcommittee of the National Defense Transportation (NDTA)’s Passenger Travel Advisory Council notified the Defense Travel Management Office that rental car industry efforts to restore their fleets to pre-pandemic levels have been hindered by the impact of a microchip shortage that has affected automakers’ ability to meet current car production demand.

Sept. 1, 2021

GSA Announces FY22 City Pair Program Contract Award

The U.S. General Services Administration (GSA) awarded its Fiscal Year (FY) 2022 City Pair Program scheduled airline passenger transportation services contracts, which are projected to save the federal government an estimated $1 billion next FY. This continues GSA's proven track record of providing the best value for the government and the American people.