Employee Assistance Program (EAP)
NEW EMPLOYEE ASSISTANCE PROGRAM (EAP) SERVICES
Coast Guard Military Personnel and Dependents
The CG is pleased to announce that EAP services for CG active duty and SELRES service members, DoD and U.S. Public Health Service military personnel assigned to the USCG, and their dependents are now being provided by Military OneSource (MOS). You may contact MOS as follows:
MOS EAP Toll-Free #: 1-800-342-9647 (available 24/7/365)
Website: www.militaryonesource.mil
Coast Guard Civilians and Dependents
The CG is pleased to announce that EAP services for CG civilian employees and their dependents are now being provided by Federal Occupational Health EAP (FOH EAP). You may contact FOH EAP as follows:
FOH EAP Toll-Free #: 1-800-222-0364 (available 24/7/365)
Website: www.FOH4YOU.com
Welcome to the Coast Guard Employee Assistance Program (EAP)
The U.S. Coast Guard Employee Assistance Program (EAP) provides confidential, 24/7 support for all CG personnel and their dependents. Whether seeking assistance with stress management, family concerns, financial planning, or workplace issues, the EAP offers a wide range of resources tailored to meet the unique needs of the CG community and ensure every member has access to tools and support necessary to thrive both personally and professionally.
Program Overview
The Coast Guard EAP consists of contracted EAP and work-life services as well as internal CG EAP staff in all Districts.
The mission of the CG’s EAP is to support the well-being, resilience, and readiness of all CG service members and civilian employees and their dependents by providing free, confidential services designed to address personal, family, and workplace challenges.
The EAP provides tailored support through multiple resources:
Key Benefits:
- Comprehensive and confidential support tailored to CG’s unique needs
- 24/7/365 access to consultations, non-medical (EAP) counseling services, crisis intervention, and referrals
- Free and confidential counseling sessions (in-person, phone, secure video, or online chat)
- Coaching and consultations on work-life topics
- Financial and legal assistance, work-life balance resources, parenting and relationship support, and specialized online tools for navigating military life and workplace stress
- Direct access to CG EAP staff for CG-specific support
ELIGIBILITY
The Coast Guard EAP is available to the following groups:
Military OneSource (Military Only)
- All CG active duty and Selected Reserve regardless of activation status
- USPHS and DoD military personnel assigned to the Coast Guard
- Military dependents
- Released CG military members and dependents (up to one year post-retirement and/or discharge
- Survivors: Non-remarried military spouses and children (180 days post-death)
FOH EAP (Civilians Only)
- All CG full-time appropriated and non-appropriated funded civilian employees and their dependents
- DoD civilian personnel (non-contractor) and their dependents while serving with the CG
- Survivors: Non-married CG civilian spouses and children (180 days post-death)
USCG EAP Staff (Military and Civilians)
Available to all CG personnel and dependents for consultations, training, crisis intervention, and referrals.
SERVICES OFFERED
EAP Counseling
- Free and confidential non-medical counseling for individuals, couples, and families to address stress, relationship conflict, grief/loss, work performance, and other mental health and substance use concerns
- EAP counseling focuses on prevention, early intervention, and practical resolution to daily life’s challenges. This service includes assessment, short-term counseling, solution-focused problem-solving, referrals to community resources and/or treatment, and monitoring and follow-up.
- The EAP does not provide diagnoses nor treat diagnosed or diagnosable mental health and substance use conditions.
Work-Life Balance Support
Resources for managing work-life challenges, including:
- Childcare, eldercare, adoption, and adults with disabilities
- Relocation and housing assistance
- Parenting and relationship support
- Health and wellness services
- Deployment and transition assistance
- Financial counseling and/or consultation and budgeting tools
- Legal assistance for personal matters
- Stress management resources
- Online educational resources and training
- Bereavement support, and more
Substance Use Assistance
Confidential assessments and referrals for substance use concerns, as well as educational resources for employees and supervisors.
Crisis Intervention
- 24/7/365 professional support via the CG’s contracted EAP services for personal or family crises, including referrals to emergency services, guidance on managing crises related to military life, crisis management resources, guidance for supervisors, and other tools for coping with sudden life changes or unexpected challenges.
- The CG’s internal EAP staff at the District level are the gatekeepers for trauma-related crisis interventions. The CG EAP staff coordinate all critical/traumatic incident responses.
Career and Workplace Support
These services may include web- or app-based educational/informational resources related to employment and professional growth, managing burnout and work-life balance, tools for enhancing productivity and time management, resources for supervisors to address employee concerns and improve morale, and more.
HOW TO ACCESS SERVICES
Military OneSource (Military Only)
FOH EAP (Civilians Only)
- Website: FOH4YOU
- Phone: 800-222-0364
- TTY/TDD: Dial 711 and provide 800-222-0364
- Availability: 24/7/365
Coast Guard EAP Staff (Military and Civilians)
CONFIDENTIALITY AND PRIVACY
Confidentiality and privacy are fundamental to the EAP.
- Client information is protected under the Privacy Act, FOIA, and other applicable laws
- Records may only be disclosed under specific circumstances (e.g., client consent, threats of harm, court orders, mandated reporting)
- EAP providers are obligated to comply with applicable federal and state laws, ethical standards, and mandated reporting requirements
FAQs (FREQUENTLY ASKED QUESTIONS)
What types of issues can the EAP help with?
The EAP provides support for issues such as stress, workplace conflicts, family or relationship challenges, grief and loss, financial or legal concerns, and work-life balance. The EAP can assist with mental health- and substance use-related concerns, but it does not diagnose nor treat diagnosable conditions.
How many counseling sessions are provided?
- Military OneSource: Up to 12 sessions per problem, per person
- FOH EAP: Up to 8 sessions per problem, per person
What are work-life services?
Work-life services provide resources and referrals for managing daily work and life challenges such as childcare, eldercare, parenting, financial planning, legal assistance, and more.
Can managers use EAP services?
Yes, managers can use EAP services for personal support as well as consultations on handling workplace issues such as employee performance or conduct or team dynamics.
Does using EAP affect my job or security clearance?
No, using EAP services does not impact job performance evaluations or security clearance unless there are specific concerns related to national security or mandated reporting.
Is there a cost for EAP services?
- EAP services are free for service members and civilian employees and their dependents
- The client is responsible for any costs for referrals to services outside the EAP
INFORMATIONAL RESOURCES
CONTACT INFORMATION
If you have concerns about the USCG’s EAP services or have not been able to connect with your District’s EAP staff or Work-Life Supervisor and need additional assistance or have questions, you may contact the EAP Program Manager at USCG-EAP@uscg.mil.