Office of Work-Life Programs : Employee Assistance Program (EAP)
Emergency suicide crisis services may also be accessed 24 hours a day, seven days a week via
the CG SUPRT Program toll free number 855-CGSUPRT (247-8778).
If on-site assistance is needed, call 911
Who is Eligible for this Program?
The CG SUPRT Program is available to the
following members of Team Coast Guard:
- Active Duty members and their dependents
- Select Reservist and their dependents
- Full-time Civil Service employees and their dependents
- Full-time Exchange System and MWR employees and their dependents
Purpose of Program
The CG SUPRT Program is a professional staffed service that
is available 24/7. Its purpose is to assist CG employees with a wide
range of mental health and other life concerns, such as depression.
relationship issues, and work stress, which may impact their ability to
perform on the job and/or the family.
As mandated by law and regulations, all contact with the CG
SUPRT are held in strict confidence, except in some unique situations such
as when someone threatens to harm himself or others. The CG SUPRT Program is
provided by an outside contractor to better assure confidentiality and
access in all the CG locations.
Services of CG SUPRT
- For Individuals: Services include face to face assessment,
referral and short term counseling for a wide variety of personal
concerns such as depression, relationship discord, and career
transition. The program also offers telephonic assistance for
financial and legal concerns. Another service of the program is
telephonic and information assistance with life events that impact
everyone. Examples of this service are finding eldercare and
childcare providers and assistance with negotiating the college
application process. CG SUPRT also offers health coaching to assist
employees and their family members with health matters such as
smoking cessation, weight management, and stress reduction. Finally,
the program can assist with tax preparation.
- For Management: Managers may also consult with the CG SUPRT
Program when there is a workplace situation that may impact the
stress of his/her employees OR when an employee's conduct or
performance may be impacted by a personal concern.
- For Organizations: Critical incidents, downsizing, and other
large scale events can impact an entire organization. Services
include training, critical incident response and education.
- For Everyone: The CG SUPRT offers an extensive website that
contains articles, mental health assessments, and national resources
What to Expect
When employees contact CG SUPRT, they can expect to
talk with a professional who will first gather information such as the
nature of the concerns, and, if they would like face to face counseling,
where they would like to meet with a counselor. Then the employee will be
contacted by a local counselor to begin the process of setting up an
appointment. Usually an appointment is established
within a few days unless there is an emergency situation. Telephonic
requests will be transferred to the appropriate specialist
Point of Contact and to Access the Services
Call: 855-CG SUPRT (247-8778)
If there are any questions or concerns about the CG SUPRT Program or if special
assistance is needed, each Health Safety & Work Life (HSWL) Regional
Practice employs a civilian Employee Assistance Program Coordinator (EAPC).
Regional Work-Life Staff, among other duties the
EAPCs help market the program, manage its complaints/issues, and arrange for
critical incident involvement.
If you need additional assistance beyond the information provided here,
please contact the Program Manager, Adrienne Wright-Williams, CG-1111, at 202-475-5157 or email at Adrienne.Wright-Williams@uscg.mil.
The following reference provides details of the Employee
Related Web Sites
The following web sites provide information related to the
Employee Assistance Program:
Coast Guard Legal Assistance - Coast Guard legal assistance
attorneys provide advice and counsel regarding personal legal
issues to service members, dependents and retirees at no cost.
Site includes some
resources and a find-a-lawyer
Department of Homeland Security Employee Assistance Program
- Lots of useful information and links available on a broad range
of EAP and workplace-related topics.
Armed Forces Legal Assistance - Locate active duty legal
activities offering general legal services within the continental
In Transition - This DoD program is for
all military members including members of the Coast Guard. It
provides service members currently receiving mental health
treatment a bridge of support between health care providers
should they transfer to a new location or separate from active
service. The program may be accessed by service members or
referring mental health providers by calling toll-free
1-800-424-7877 (continental United States including Alaska and
Hawaii); 1-800-424-4685 (outside the United States). Individuals
outside the US may also call collect 1-314-387-4700.
National Institute of Mental Health - Provides helpful
information on mental illnesses and the latest research findings.
Office of Personnel Management EAP Homepage - Provides
information on Federal EAPs and links and publications helpful in
addressing related issues.
Helpline For Victims of Sexual Assault - A DoD site
dedicated to providing crisis help for Active Duty and Reserve
DoD/Coast Guard personnel affected by sexual assault. The Safe
Helpline provides live, one-on-one expert advice and information
worldwide. Available 24/7, users can click, call, or text for
anonymous and confidential support. Call 877-995-5247.
Vet4Warriors - 1-855-VET-TALK
(1-855-838-8255). This DoD-sponsored service
provides confidential military support to vets by vets. Service
is open to all military personnel and veterans. Separate from
the services offered by the Veterans Administration. Completely
confidential. Callers can remain anonymous. Visit
http://www.vets4warriors.com/ for more information.
- An online, one-on-one “chat-service” for veterans. (Click on
the “Click to Chat Live Online” icon to get started.) It enables
veterans, their families, and friends to communicate anonymously
with a trained VA counselor. This service is available 24/7.