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U. S. Coast Guard Pay & Personnel Center

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Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
(785) 339-2200

E-Mail

PPC-DG-CustomerCare@uscg.mil

Self-Service

Direct Access Direct-Access
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https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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P&D On Demand Training

PPC Call Center Reduced Staffing

Due to the Pay and Personnel Center's reduction of staff physically working in the building as a result of the coronavirus, the Call Center will temporarily cease answering live phone calls beginning 26 March 2020. Phone support will be limited to customers leaving a message. PPC staff will check messages daily, create trouble tickets, and work tickets via telework.

The phone number for PPC Customer Care is 1-866-772-8724.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Direct Access Competency Dictionary Update

By Delon Edwards, CG-1B1, Future Force Project Division, USCG Headquarters (CG-1B1)

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T​he Excel iconDirect Access Competency Dictionary (file in MS Excel format) (a spreadsheet which shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1).

  

Changes made since last update (8 Jan 2020) are hi-lighted in blue text on the spreadsheet. 

  • 0 Competencies created.
  • 5 Competencies modified 
  • 3 Competencies inactivated 
  • 0 OSMS 2.0 Competencies created
  • 0 OSMS 2.0 Competencies modified
  • 0 OSMS 2.0 Competencies inactivated