U. S. Coast Guard Pay & Personnel Center
2019 Novel Coronavirus (COVID-19)
Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.
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Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
Web-TPAX https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)
Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.
The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.
All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!
July 7, 2020
Direct Access Competency Dictionary Update
The dictionary is a spreadsheet which shows all authorized competency codes and descriptions.
June 3, 2020
Direct-Access Password Reset Guidance
During a recent Direct Access (DA) system upgrade, the forgot password security question "What is your mother's maiden name?" was disabled in DA to reduce the possibility of a compromise of personally identifiable information (PII). For users who originally chose this as a security question, the hint question will now default to "What town were you born in?" but the ANSWER has NOT changed from what the user originally established for "What is your mother's maiden name?"
Feb. 11, 2020
New Process Released for Entering Awards Data for a Group of Awardees
ALSPO message A/20 updates the process for entering honors and awards data for a large group of members who are authorized the same honor or award on the same date.
Nov. 25, 2019
2020 Military Payroll Processing Schedule
E-Mail ALSPO (All Coast Guard Servicing Personnel Offices) Message C/19 provides the Direct-Access payroll processing schedule for calendar year 2020.
Oct. 2, 2019
Known Issue: DA Cost of Living Allowance for the Continental United States (CONUS COLA)
An issue has been detected with Direct Access (DA) CONUS COLA transactions.
Oct. 1, 2019
PPC Customer Newsletter
The September issue of our newsletter is available.
Recording the Body Composition Measurements in Direct Access
ALCGPSC 113/19 provides important information for entering body composition data in Direct Access.
Personnel and Pay Procedures Manual, PPCINST M1000.2 (series), Update
Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Chapter 11 (TTP Format), Governance - Audits and Reports, posted.
Sept. 17, 2019
Known Issue: DA Hostile Fire Pay / Imminent Danger Pay and Hardship Duty Pay for Location in a Designated Area Monthly Payout Limit
Direct Access does not allow a payment for Hostile Fire Pay / Imminent Danger Pay (HFP/IDP) and Hardship Duty Pay for Location in a Designated Area (HDP-L (DA)) to exceed $325 in a month. Direct Access will deduct any dollar amount over $325.
Aug. 7, 2019
Known Issue: Marital Status and Rehires
We've added a known issue to the Marital Status topic in DA Knowledge Base.
June 30, 2019
Reminder: BAH for Single Recruit, OCS, or Academy Graduates In-Transit
A Transit housing allowance (BAH-Transit) is a temporary housing allowance paid while a member is in a travel or leave status between permanent duty stations, provided the member is not assigned Government quarters, including dependents who may be assigned to Government owned or leased family-type quarters. The Transit rate continues during proceed time and authorized delays en route, including TDY en route.
June 24, 2019
Direct Access Payroll Processing - In Range vs. Out of Range
New pay transactions with effective dates more than 24 pay periods in the past (approximately 1 year) require special handling.
June 22, 2019
Direct Access Orders Integration Process
The Orders Integration Process explained.
June 18, 2019
Resolve Common Direct Access Menu and Page Errors by the Clearing Browser Cache
Clearing the Internet Explore cache may resolve these common Direct Access issues.
May 28, 2019
Degree Reporting and Validation
This message announces updates to policy and procedures for entering degree completion data in Active Duty (AD) and Reserve (RES) members' Direct Access (DA) Person Profile record.