PPC Logo

USCG Pay & Personnel Center             

DIRECT ACCESS

Direct Access (DA) is currently offline due to the implementation of security enhancements. Stakeholders throughout the C5I Community and CGCYBER are working tirelessly to bring DA back online as quickly as possible - WE APPRECIATE YOUR PATIENCE! 

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

ATTENTION: As announced in ALCOAST 105/25, the implementation of multi-factor authentication (MFA) for DA began on 17 March 2025 to improve security.   

  • Once successfully implemented, Coast Guard users with CGOne Network Accounts must log in via Common Access Card (CAC).  

  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The use of MFA one-time passcodes will be implemented for Non-CAC holders at a later date. Guidance with pre-generated passwords is being sent to users outside of the CGOne Network via email addresses on file within DA. Non-CAC holders who did not receive the email must contact the Product Support Service Desk for assistance. 

Once services are restored, contact the Product Support Service Desk at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password rests or logon assistance.  

All other requests will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724.  

RETIRED PAY 

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency. 

PPC Page Menu
Redirecting...
Contact Us

 

Customer Service Feedback

 

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Telephone:
(866) 772-8724
0730-1600 (Central time) M-F


E-Mail:
PPC-DG-CustomerCare@uscg.mil


Web Content Manager 

Feedback button

ALCGFINANCE 007/25 SUBJ: STRESS TEST OF FSMS

PRINT  |  E-MAIL

R 071602Z MAR 25 MID120001770263U
FM COMDT COGARD WASHINGTON DC
TO ALCGFINANCE
BT
UNCLAS
ALCGFINANCE 007/25
SUBJ: STRESS TEST OF FSMS
1.FSMS will undergo an Operational Test (OT) between March 13th and
April 23rd to inform a subsequent Full Operating Capability (FOC)
decision planned for later this year as well as any remediation
needed for remaining system capabilities and performance gaps.
During this test, a number of Critical Business Functions (CBFs) and
performance parameters will be exercised to assess the degree to
which FSMS is now meeting the stated Operational Requirements (ORs).
A similar test was performed after go-live that revealed a
significant number of gaps which have been the focus of improvement
efforts for the past three years. One of the requirements involves
the ability of FSMS to maintain an acceptable level of
responsiveness with a user load of up to 5000 concurrent users.
It is our intent to test this performance requirement at two or
three targeted times during the OT period.
2. This message serves to introduce the test concept; additional
details will be released via The Fix, CG-83 Alert messages, and MS
Outlook/Teams invitations. Notably, FSMS responsiveness/latency has
been an area of concern from the user community, and this is
particularly so during times of heavy system usage during the 3rd
and 4th quarters. Importantly, the current latency metric suggests
that with a standard user load it is very near reaching the intended
performance target, so this test will serve as an opportunity for
the user community to test that premise - to inform whether FSMS
latency has in fact been sufficiently addressed to allow for more
substantial concurrent user level as required by the documented
requirements. Therefore, we will be asking for user involvement in
the planned stress-tests. The user involvement will not require
additional user workload but will involve saving a portion of work
to be completed during prescribed OT times to put a load on the
system and determine the impact of that load on system performance.
3. We are anticipating the first targeted stress test will take
place for a duration of 30 minutes in the second week of the OT
(week of March 17th). A specific date and time will be forthcoming
via the additional communications mentioned above. We are
envisioning this first test will simply involve getting as many
users on FSMS as practical performing their normal work at the same
time. Of particular interest will be any transactional work, rather
than running reports, as reporting performance falls under a
separate performance metric. In the second and third tests that will
likely be scheduled for the fourth and sixth weeks of the OT, we may
identify specific functions where we would like to concentrate,
depending on the results of the first test and other information
that points to specific system functions as being of concern.
4. MS Outlook/Teams meeting invitations for the specific test
periods will be disseminated and we will track the meeting
acceptances as a measure of how many participating users we can
expect. This is your opportunity to ensure FSMS is delivering on the
required performance levels. Please participate.
5. POCs: COMDT(CG-86), Stephen Weagraff, Stephen.J.Weagraff@uscg.mil
or COMDT(CG-86), CDR Katherine Pelkey, Katherine.M.Pelkey@uscg.mil
or FMPS I-Team, CAPT John Dewey, John.T.Dewey@uscg.mil
or FMPS I-Team, LCDR Yusen Guo, Yusen.Guo@uscg.mil
or COMDT(CG-9336), MCPO Juan Serrano, Juan.J.Serrano@uscg.mil.
6. Mark A. Rose, Director of Financial Operations/Comptroller
COMDT (CG-8) sends.
7. Internet release authorized.



The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.