USCG Pay & Personnel Center             

RELOCATION OF MILITARY ACCOUNTS SUPPORT RESOURCES

In anticipation of upcoming changes to the USCG Website and to better align with policy and security, the PPC Military Accounts Support page has been relocated to the CG Portal on the designated PPC SharePoint site and can be found by visiting PPC Military Accounts Support and includes previous subpages for Latest Pay Rates & Benefits, Military Bonus & Incentive Programs, Special Duty & Assignment Pay, and Uniform & Clothing Allowances in addition to all tools and guidance. 

Servicing Personnel Office (SPO) Auditors Support for Military HR/Pay Issues

Customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues.  If the P&A Office is unable to resolve it, the P&A Office is to contact the servicing SPO.  If the servicing SPO is unable to resolve the issues, the SPO will contact PPC. Some Trouble Tickets require specific information or formatting in order to be accepted and provide timely service. Be sure to include all the required information in the "Description of Problem/Request" section of the PPC Trouble Ticket email. Instructions and guidance can be found on the Customer Care Branch (CCB) page.

NOTE: If unable to resolve the issues, the P&A Supervisor or SPO Payment Approving Official shall submit a ticket per the Personnel & Pay Procedures Manual Ch. 2, Sec. D. Customers should NOT be contacting PPC directly for any pay or personnel issues. We will continue to reroute inquiries directly from customers back to the servicing SPO and contact the SPO Chief to inform them that the ticket was rerouted. 

Forms: CG Forms & Worksheets

Thrift Savings Plan

For questions on TSP investments, loans, and PINS, contact TSP Thrift Line via phone (1-877-968-3778) or visit: https://www.tsp.gov

For members who participated in TSP who have separated from the Coast Guard (Discharge, RELAD or Retirement), PPC will notify the TSP Service Office. The member will not be able to withdraw funds from their account until the TSP Service Office has been notified of the separation by the Coast Guard. This will usually occur the month following the month of separation.

For the purposes of the TSP, either of the following actions will be considered a separation from the uniform services:

• Discharge from Active Duty or the Ready Reserve.

• Transfer to inactive status or to a retired list pursuant to any provision of U.S.C. Title 10.

The discharge or transfer may not be followed by a resumption of duty, an appointment to a civilian position (covered by Federal Employees Retirement System (FERS), Civil Service Retirement System (CSRS), or equivalent system), or continued service in or affiliation with the Ready Reserve within 31 days from the effective date of the discharge or transfer. A member who is released from Active Duty (RELAD) and assigned to the SELRES is not considered separated for the purpose of the TSP.

If it has been a 45+ days or later since your separation (Discharge, RELAD or Retirement) and you have contacted TSP and they are stating you still show active, you will need to contact PPC Customer Care via phone 866-PPC-USCG (772-8724) or e-mail Customer Care and request to have TSP status updated. Please include your date of separation.